Ashley Guerrant
asked on
Reporting Customer Feedback
I would like to report customer feedback, related to the usage of a software program.
I am working backward before I begin analyzing the comments and need to first find a report (or series of reports) that I will present. I have minimal usage data, the feedback will mostly consist of me reading comments from customers & attempting to manually identify trends. Also, I would like a way to show the sentiment of multiple cohort groups, on singular topics. Ex: how do CISO'S, project managers, computer engineer's, etc all feel about "x"?
Does anyone know some common, unique, or useful report formats for customer feedback? I would like the report to be engaging, informative & concise.
Thank you!
I am working backward before I begin analyzing the comments and need to first find a report (or series of reports) that I will present. I have minimal usage data, the feedback will mostly consist of me reading comments from customers & attempting to manually identify trends. Also, I would like a way to show the sentiment of multiple cohort groups, on singular topics. Ex: how do CISO'S, project managers, computer engineer's, etc all feel about "x"?
Does anyone know some common, unique, or useful report formats for customer feedback? I would like the report to be engaging, informative & concise.
Thank you!
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