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Avatar of Ashley Guerrant
Ashley Guerrant

asked on

Reporting Customer Feedback

I would like to report customer feedback, related to the usage of a software program.
I am working backward before I begin analyzing the comments and need to first find a report (or series of reports) that I will present.  I have minimal usage data, the feedback will mostly consist of me reading comments from customers & attempting to manually identify trends.  Also, I would like a way to show the sentiment of multiple cohort groups, on singular topics.  Ex: how do CISO'S, project managers, computer engineer's, etc all feel about "x"?

Does anyone know some common, unique, or useful report formats for customer feedback? I would like the report to be engaging, informative & concise.

Thank you!
Avatar of Ryan Chong
Ryan Chong
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Probably you need to gather your data and make it accessible, and then use one of the tools below to generate your summary/ dashboard

* Excel
* PowerBI
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