troubleshooting Question

searching for technical support software

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pcalabriaFlag for United States of America asked on
Apple SoftwareConferencing SoftwareAndroid
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I am looking for software that will allow our organization to create a technical support interface for our organization.

The software must allow our technical support team to view the message and photo and provide feedback.

we are hoping to find a commercially available software product which has apps for iPhone and android.

suggestions?

for example, a client may post a photo of an electronic component and raise the question, “our quality control department noticed an unusual texture on the underside of an sn7400N parts that we received today.

please review the photos attached and advise whether this should be a concern.
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pcalabria
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