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Problem opening Office files on server

Daniele Brunengo
Daniele Brunengo asked
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Hello, there is a problem (new one, it wasn't happening until a few days ago) on a W10 Pro client inside a Windows Server SBS 2011 domain. Folder redirection is enabled for all users (desktop, documents, downloads, everything mostly) but suddenly on this one client Word and Excel can't seem to open files on the server anymore. Office version is 2019 Pro.

You can take a look at the screenshot at the bottom: it's in Italian, it says the file can't be opened because either it doesn't exist (it does), it's in use by other software (it isn't), its name is already being used by an open file (it isn't).

If I copy that file on the local drive, it will just work. This happens only with Office apps, Openoffice and all other apps open files in the same locations with no problem.

I already tried an online recovery of Office to no avail, and also adding the server's main share with all its subfolders to the allowed paths, to no avail again.

Do you guys have suggestions? Thanks.

The damn error.
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AlexA lack of information provides a lack of a decent solution.

Commented:
Have you gone onto your server and checked your "Open Files" within computer management? Sometimes they end up with an open connection and it needs to be manually closed.

Regards
Alex
Daniele BrunengoIT Consultant, Web Designer

Author

Commented:
Yes, they are closed. Also they are perfectly working on all other clients. And this happens with any file, as long as they're on the server. Thousands.
A lack of information provides a lack of a decent solution.
Commented:
Morning,

If it's just the one client that this is happening on, I'd consider rebuilding the device and seeing if that fixes it. It could be a dodgy hotfix that installed and didn't install correctly maybe,

Regards,

Alex
Daniele BrunengoIT Consultant, Web Designer

Author

Commented:
Guess we'll wait for a few days then, we're switching servers next week. I just wanted to understand whatever the hell happened.
Daniele BrunengoIT Consultant, Web Designer

Author

Commented:
Thanks for the help.