Something went wrong, your computers trusted platform module has malfunctioned, error 80090016

Ralph Caldwell
Ralph Caldwell used Ask the Experts™
on
Renaming the below folders does not fix this problem (Error 80090016) if you are using MFA.  With MFA enabled this is a major issue.  We are desperate with over 3000 users affected.  

Microsoft.AccountsControl_cw5n1h2txyewy

Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
80090016-Error.PNG
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
AlexA lack of information provides a lack of a decent solution.

Commented:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc

Apparently you need to remove everything in this folder, you may need to take ownership.

https://social.technet.microsoft.com/Forums/en-US/17fcf29e-b02d-491c-a40c-9a6c085797b9/solution-to-windows-sign-in-error-0x80090016?forum=win10itprogeneral

Regards
Alex
Ralph CaldwellSenior Systems Administrator

Author

Commented:
This error is generated when a user logs into Office 365 and Office setups the account on the PC.
Ralph CaldwellSenior Systems Administrator

Author

Commented:
That fix is for something else.
Build an E-Commerce Site with Angular 5

Learn how to build an E-Commerce site with Angular 5, a JavaScript framework used by developers to build web, desktop, and mobile applications.

Top Expert 2016

Commented:
Build a new user profile.  Works but is a pain or

Clear out the TPM chip cache (it appears some corruption is occurring which messes up the authentication)
Or use this registry setting:
Shut down Outlook and set the following registry key. (Disables modern authentication)
HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\ REG_DWORD EnableADAL 0

https://windowsreport.com/keyset-does-not-exist/
Ralph CaldwellSenior Systems Administrator

Author

Commented:
We are aware that building a new profile fixes the issue. We have 3000 profiles. Need an MS Fix it tool.
Ralph CaldwellSenior Systems Administrator

Author

Commented:
We cannot disable Modern Auth because that breaks MFA.
AlexA lack of information provides a lack of a decent solution.
Yeah so there isn't really a "Quick fix" for this, you could do something like a computer startup script which would trash all profiles on the machine. Essentially that would be the only way I can think of rebuilding this  number of profiles in one go.

You could also script it to move the default folders from the old profile to the new one. Do you want a script for this or?

Regards
Alex
Ralph CaldwellSenior Systems Administrator

Author

Commented:
Actually there is a fix. Click action center, all settings, accounts, Access work or school, click add and login with your Office 365 account. Problem solved.
Senior Systems Administrator
Click action center, all settings, accounts, Access work or school, click add and login with your Office 365 account.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial