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dashman

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Gmail email in Outlook 2013

I have a client with a regular gmail email account (not corporate). They get their emails on three different devices - their Android phone and in Outlook 2013 on two different computers. Because they want to have the email on all three devices I have set up the accounts as POP rather than IMAP so that if they delete an email on one device it remains on the other devices. The phone appears to be working properly and does not affect the two computers with Outlook. However, If they get a new email and Outlook is open on computer #1 they receive it in the Inbox but when they open Outlook on computer #2 they do not get the email. The same happens if they first get the mail on computer #2 then they will not receive it on computer #1. Both computers are in the same location and behind the same router.  I have gone into their webmail gmail account and looked at the settings under "forwarding and POP download" and it is set to "keep gmail's copy in the inbox". Like wise in Outlook on both computers it is set to "leave a copy on the server" for 14 days.

I do not know where else to look to make any changes or why this is happening. Any help would be appreciated.

Thank you
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Jackie Man
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You need to check in computer #1 whether the setting of "leave mail on server" is enabled or not.
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dashman

ASKER

if you will see that in my question I noted that "leave mail on the server" was enabled on both  computers.

What else would you suggest i try?
Remove the Gmail account for both computers and add them back as IMAP account.
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ASKER

the user does not want IMAP because if deleted from one device then the email is deleted from all devices. That is not how they use their email. That is why  I set it up as POP.

the fact that the two computers are at the same location is it possible that Gmail thinks that when one of the computers gets the email that the email is not available to be received again? The problem does not happen on the smart phone. Does Gmail go by user WAN IP? I thought that Outlook is the one that determines if the mail has already been received.
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Jackie Man
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Thanks. I felt it had something to do with being in the same location. Adding "recent" resolved the issue.