Gmail email in Outlook 2013

dashman
dashman used Ask the Experts™
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I have a client with a regular gmail email account (not corporate). They get their emails on three different devices - their Android phone and in Outlook 2013 on two different computers. Because they want to have the email on all three devices I have set up the accounts as POP rather than IMAP so that if they delete an email on one device it remains on the other devices. The phone appears to be working properly and does not affect the two computers with Outlook. However, If they get a new email and Outlook is open on computer #1 they receive it in the Inbox but when they open Outlook on computer #2 they do not get the email. The same happens if they first get the mail on computer #2 then they will not receive it on computer #1. Both computers are in the same location and behind the same router.  I have gone into their webmail gmail account and looked at the settings under "forwarding and POP download" and it is set to "keep gmail's copy in the inbox". Like wise in Outlook on both computers it is set to "leave a copy on the server" for 14 days.

I do not know where else to look to make any changes or why this is happening. Any help would be appreciated.

Thank you
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Jackie Man IT Manager
Top Expert 2010

Commented:
You need to check in computer #1 whether the setting of "leave mail on server" is enabled or not.

Author

Commented:
if you will see that in my question I noted that "leave mail on the server" was enabled on both  computers.

What else would you suggest i try?
Jackie Man IT Manager
Top Expert 2010

Commented:
Remove the Gmail account for both computers and add them back as IMAP account.

Author

Commented:
the user does not want IMAP because if deleted from one device then the email is deleted from all devices. That is not how they use their email. That is why  I set it up as POP.

the fact that the two computers are at the same location is it possible that Gmail thinks that when one of the computers gets the email that the email is not available to be received again? The problem does not happen on the smart phone. Does Gmail go by user WAN IP? I thought that Outlook is the one that determines if the mail has already been received.
IT Manager
Top Expert 2010
Commented:
the fact that the two computers are at the same location is it possible that Gmail thinks that when one of the computers gets the email that the email is not available to be received again? The problem does not happen on the smart phone. Does Gmail go by user WAN IP? I thought that Outlook is the one that determines if the mail has already been received.

No. Only the first POP client will get the email. If you need multiple POP client, you need to enable "Recent mode".

The phone appears to be working properly
Why? You will only fetch the recent emails in iPhone ("Recent mode").

If you’re accessing Gmail on multiple clients through POP, Gmail’s ‘recent mode’ makes sure that all messages are made available to each client, rather than only to the first client to access new mail.

Recent mode fetches the last 30 days of mail, regardless of whether it’s been sent to another POP3 client already.

To enable recent mode you need to replace “username@gmail.com” specified in User property with “recent:username@gmail.com.

https://support.google.com/mail/forum/AAAAK7un8RUA8p_VHCiuOU/?hl=zh-Hant

Author

Commented:
Thanks. I felt it had something to do with being in the same location. Adding "recent" resolved the issue.

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