LG K7 phone has Outlook on it, and I did not intentionally put it there (to my recollection)

phoffric
phoffric used Ask the Experts™
One day an Outlook app appeared on the Android LG K7 phone desktop. I'd like to find out how much memory it takes up, and then delete Outlook. I looked this up, but when I follow the instructions, I quickly am unable to find an item in the Settings area. Does anyone know how to do this?

https://support.t-mobile.com/docs/DOC-30601
In Delete section, it says: "Tap the account you want to delete." but the only item there is Google, not Outlook or hotmail.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Jackie Man IT Manager
Top Expert 2010
Uninstall app
From any home screen, tap Apps.
Tap Settings.
Tap General > Apps > All. (If using List view, scroll down to "DEVICE," then tap Apps.)
Tap Outlook
Tap Uninstall, then OK.

https://support.t-mobile.com/docs/DOC-30560
I had tried that approach. I see in the "All" tab, the following:
...
"Content lock"
"Device Provisioner"
"Device Unlock"
"Docs"
...
but no "Device".

I then moved on to "Disabled" thinking that maybe I might have messed things up (while trying to save memory in my 8GB device), and I do see:
"Exchange"
Top Expert 2016
sometimes you can simply select the item from the home screen and press and hold it and select delete.
Bootstrap 4: Exploring New Features

Learn how to use and navigate the new features included in Bootstrap 4, the most popular HTML, CSS, and JavaScript framework for developing responsive, mobile-first websites.

That gets rid of the icon, right? But what about the app itself?
Jackie Man IT Manager
Top Expert 2010
What is the content inside Outlook app? The emails from your corporate mailbox?
1. I don't have a corporate mailbox account on this phone. The contents looked identical to what appears in the phone's Chrome browser when I go to hotmail.com. The difference was that the Outlook browser did not have the Chrome ornaments that are found on Chrome at the top (e.g., address bar, etc.).

2. I speak a little in the past tense because I tried to

 simply select the item from the home screen and press and hold it and select delete.
But no "delete" appeared; just a remove banner at the top appeared. Since the icon was at the top, and my finger slipped a little, the icon fell into the abyss. LOL. I thought moving an icon to the waste basket just deleted the icon and not the app. If so, then I wonder how I can find the app and the memory it is taking up.

3. I was assuming it was an app because when I had hit the square button, two items appeared - the Chrome browser and another called Outlook. I have 1.4GB free which isn't too bad at the moment. When I replaced the poorly functioning model with this refurbished model, the previous model was under 1GB after removing cache. The store told me that each update causes more memory to be used and that there was nothing I could do about it. (Now, on Linux, with OS updates, there is this Grub thingy that I had to do to remove older releases when I ran out of disk space; so maybe there is something similar to that with Linux.) What I have been doing is trying to uninstall some factory apps, or if "uninstall" was not an option, then reset an app back to factory and then disable it. That kept me afloat.

This Outlook appeared a couple of weeks ago so I thought I could get rid of it since it offered nothing in particular of importance to me, looked the same once opened as in Chrome, and possibly took up a bunch of memory.
Jackie Man IT Manager
Top Expert 2010
From any home screen, tap Apps.
Tap Settings.
Tap General > Apps > All.

Can you do a print screen for the above?

OR

I then moved on to "Disabled" thinking that maybe I might have messed things up (while trying to save memory in my 8GB device), and I do see:
"Exchange"

Exchange means Outlook or Hotmail account. Can you remove Exchange?
The entire list would take about two dozen screen shots. Any idea how to get a text file of the list?

Oh, BTW, turns out that I didn't move my finger slightly when I let go of the app. When I pressed another app that is at the top of the desktop, it appears over the Remove bar that shows up during the press. What I should have done was to move the Outlook icon down to one of the empty boxes. In my little experiment with a different icon, the Remove bar was the right half of the screen and the left half was uninstall bar. For the outlook icon, I don't recall seeing the uninstall bar, but it happeneed so fast that l just didn't notice it.
Jackie Man IT Manager
Top Expert 2010
There is no text file of the list.

Watch the YouTube video below to get the know-how of removing apps in your phone.

https://www.youtube.com/watch?v=Xy84QyvMhu8

Or just open Google Play app in your phone and search for Outlook to uninstall the app.
For exchange, uninstall is not an option. Only options are disable and force stop, which I selected in that order.

Watched the video and since I did not get any Are You Sure You Want To Uninstall popup, I am now pretty sure that all I did was press  and release the Outlook icon, and it went into the Remove box.

At Google Play under Libraries, I see Microsoft outlook and it says uninstalled. My guess is that I may have uninstalled it awhile ago leaving the icon around.
Jackie Man IT Manager
Top Expert 2010
I see Microsoft outlook and it says uninstalled.

Outlook app is uninstalled and it shall not consume any space in the internal storage of your phone.
Jackie Man IT Manager
Top Expert 2010
One day an Outlook app appeared on the Android LG K7 phone desktop.

Please do a print screen of your LG K7 phone desktop showing the Outlook app icon.
Jackie Man IT Manager
Top Expert 2010
Outlook app
Outlook app long press
A picture is better than words.

What do your icon look like?
My Outlook icon looked like yours, but I no longer have it because of the accident I posted above.
IT Manager
Top Expert 2010
My Outlook icon looked like yours, but I no longer have it because of the accident I posted above.

In such case, your problem is solved as Outlook app has been removed.
Thank you. Appreciate your help.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial