Start Menu Folders Missing Descriptive Text

Basem Khawaja
Basem Khawaja used Ask the Experts™
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I just noticed that when pointing at the Start menu Icon on the bottom left hand side, the folders do not show the Descriptive Text Pop-up Information . Also, when I click at the Start menu and point at any folder in the start menu a Default blue color fills in the background. I don't think I had seen that before. I am not sure what happened. I want to someone to help restore the descriptive text and remove the blue color from the background as well .Can someone help me please?

Thank you,

Basem Khawaja, R.Ph.
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Top Expert 2013

Commented:
Basem KhawajaClinical Pharmacist

Author

Commented:
nobus

That's not the issue that I am having. Look at attached image.


Start Menu Folders NO Descriptive Text.jpg
Top Expert 2013

Commented:
that's a kind of popup when hovering over an item

do you have Classic shell ?  then look here :  https://www.tenforums.com/customization/36417-disable-start-menu-hover.html
Become a CompTIA Certified Healthcare IT Tech

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How about if you press the Windows key?  Do you still get that overlay?
Basem KhawajaClinical Pharmacist

Author

Commented:
What is classic shell?

What is overlay?
Basem KhawajaClinical Pharmacist

Author

Commented:
I looked up what Classic Shell is and I do not have that program. Can someone help me please?
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Hi Basem,

With reference to the previous clarification you wrote to nobus, I've personally never noted any descriptive text on my own system(s) when hovering over the folders you've indicated in the Start menu. That's not to say you did not get descriptive text though, as the way I use my system likely differs to the way you use yours, so it's likely I may never have hovered over them long enough, or taken any notice.

With that said, if you have previously had descriptive text and now don't, it's possible that your copy of Windows 10 may have developed a corruption. To rule this out, I'd suggest doing a couple of Windows 10 integrity checks (and non-destructive repairs) on your computer. Here is what I'd suggest you try.

Check (and repair) Windows 10 System Files

1. Open an administrative command prompt by pressing your Windows Key and typing cmd. Right-click the result and select "Run as administrator" or click the link to the right of the result.

Open an Administrator Command Prompt

2. Run the following command in the resulting DOS window that opens: sfc /scannow

Allow the above command to complete, restart windows and see if that has cured the issue for you.

If not, move onto a DISM online repair.

Repair Windows file integrity and installation using the DISM command

1. Open an administrative command prompt by pressing your Windows Key and typing cmd. Right-click the result and select "Run as administrator" or click the link to the right of the result.

2. Run the following command in the resulting DOS window that opens: DISM.exe /Online /Cleanup-Image /Restorehealth

3. Allow the above process to complete. No changes will be made to your installation apart from any corrupt files being repaired.

Allow the above command to complete, restart windows and see if that has cured the issue for you.

Sidenote: I've written an article on the DISM command that you may also find helpful and informative here:


If still having problems after performing the above instructions, please get back to us and we'll dig a little deeper.

Hope that's helpful.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew

Thank you my friend. Please allow me to do what you suggested and I will get back to you with the results.
Basem KhawajaClinical Pharmacist

Author

Commented:
Hi Andrew

I ran both suggested solutions and both showed no problems. Successful results. Is there any other solution you can suggest?

Thank you,

Basem
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Hi Basem,

As previously mentioned, I've not personally experienced or noted this problem on other computers before, so I can only suggest troubleshooting steps going by what I've found after doing some research for you.

With that said, I have found similar problems reported to Microsoft and apart from what I've already suggested (and you say you've now tried), I have found the following suggestions which you'll need to try in order to troubleshoot this problem.

Verify Display Adapter Drivers

In this thread found, Microsoft technicians suggest that one cause for your problem can relate to display adapter files.

Please complete the following steps to see if it is the cause of the problem on your computer.

Check to see if your display adapter files have recently been updated by Windows Update.

1. Press your Windows Key and type: Device Manager and then press your Enter key to open the Device Manager app

2. Expand 'Display Adaptors'

3. Right-click ALL of your display adaptor entries and select Properties - In the example screenshot below, there are two. You may have only one, or more entries. Perform step 4 on all of the adaptors listed on your computer.

4. Click on the "Driver" tab and note Name, Driver Provider, Driver Date, and Digital Signer details of your Display Adaptor and report them here, or simply take a snapshot of it that you can include with your next reply so I can take a look at it.

Device Manager Snapshot
Reasoning: From a variety of threads I've now read about this problem, many times suggestions are made to update the graphics driver to ensure the latest version is being used. While that may often be a solution, I know from my own past experience that the opposite can also be true.

For example, if Windows Update has updated your graphics driver with a Microsoft Generic Driver, that can often "cause" a problem rather than fix one. For that reason, I'd like to see what update has been installed as we may need to reverse the last update to rectify the problem.

5. Once you have the information above to report back, in the interests of saving time, you can also click on the "Update Driver" button(s) also shown in the above graphics, to see if an update comes down, or whether Windows will report that the best driver for your device is already installed.

Note: If an update is applied, restart windows and check to see if the problem has been resolved. Let me know if an update came down and if it cured the issue for you.

Once we've eliminated Graphics Drivers as a cause for the problem, we can continue with other troubleshooting steps.

Let me know how you go with the above.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Hi Andrew

Here are my results. Not to mix apples with oranges but I noticed something weird happening here. When I click on preview to make sure everything looks good the back and the submit buttons are no longer there. So I am having to do everything twice. Any thoughts on that.

Thank you Andrew.

Device Manager-Best Driver Nividia.jpg
Device Manager-Nividia.jpg
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Hi Basem,

When I click on preview to make sure everything looks good the back and the submit buttons are no longer there. So I am having to do everything twice. Any thoughts on that.

Yes, that's a confirmed bug at Experts Exchange and nothing to do with your computer.

I've already reported that bug several days ago and the development team is working on a fix. It can be a frustrating problem, so until it's resolved, I'd suggest copying your comment and then pasting back after previewing. Ie: Pressing (Ctrl + A) on your comment to select all text, then (Ctrl +C) to copy before you preview, then once you've previewed, you can refresh the tab (F5) and then paste the comment back into the empty comment box. (Ctrl + V)
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Further to the above.

With regard to the tests you did for me, I am doubtful that this is a driver issue unless file corruption has occurred. Your snapshot shows that no recent updates have been applied as there is no "Rollback Driver" available. However, there are still a couple of things to do to completely eliminate your video card as the cause.

1. Uninstall the GeForce GTX Graphic adapter using the uninstall device button as shown in your screenshot.
2. Restart Windows and it will be automatically re-installed.
3. Check to see if the problem is still there. If so, move onto the next step.

I also note that you are also using Microsoft Generic Drivers for your GeForce GTX 970. It's a better idea to use manufacturer-provided software and drivers for your graphics adaptor to ensure maximum compatibility.

4. Download the latest Nvidia installation software and drivers for your graphics card from the Nvidia website. You should be able to use the following link:

https://www.geforce.com/drivers?nvid=nv-int-bnnr-96776#cid=internal_en-us_banner_gtx_900_series_upgrade

From the above page, download both the Automatic Driver Updates tool, as well as using the Manual Driver Search box below. Ensure you use the drop arrows to select all the correct settings for your video card and computer.

5. Install the Drivers you have downloaded first, and then the Automatic Driver Update tool. Reboot windows after each installation.

6. Test now. Still a problem? Report back here.

Regards, Andrew
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Basem,

I had an idea during the writing of the above instructions and here is something you may like to try first, before downloading the Nvidia drivers.

I seem to recall that you have your visual settings on Windows 10 to over 100%. Temporarily change those back to normal (100%) and check to see if that resolved the issue.

That setting may be unrelated, but I have a gut feeling it could cause problems as it has with other issues in my experience over time, when set to more than 100%.

To do that:

1. Press your Windows Key - type Display Settings - then press your Enter key

2. Under "Scale and Layout", ensure "Change the size of text, apps, and other items" is set to 100% (not more)

scale.png
3. Check the Start Menu now. Any joy?

If not, move onto the above instructions to replace your Microsoft Video drivers with Nvidia drivers and software.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Hi Andrew

I did download the latest driver via both methods(Automatic and Manual Search). There was one 441.87 as of 010620. R-started the PC and nothing changed. I am including screen captures of everything. Though something is strange when I click on the upper three horizontal lines on the left it will have a description as EXPAND then move the pointer downward very sensitive movement otherwise the blue background will appear sliding from the left to the right and mess things up and won't be able to see the description. As you can see I am able to see VIDEOS and next items as well. But once again this is a very precise move that I have to do otherwise the blue background comes up. I did not see your latest suggestion until afterwards, therefor I have not applied it yet. I will after sending this reply.

Thank you,
Basem Khawaja

Nividia Driver 11219-441.20.jpg
Nividia Latest Driver 010620.jpg
Nividia Latest Driver.jpg
Nividia Manual Search Driver.jpg
Start Menu Folders.jpg
Start Menu-Videos Description Appearing.jpg
Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew

I did what you suggested. My recommended setting is 150% and I did change it to that and 100% as well neither resolution brought any JOY:(
I am not sure if you still have any more suggestions or not but I know I have not lost my mind and things were not like that last week.

Thank you,
Basem Khawaja

Recommended Setting is 150%.jpg
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
I don't think you've lost your mind Basem and believe you when you say that things have changed. The cause of the change is what's confusing to try and nut out.

With regards to the blue background, do you recall if you changed any settings in the Personalisation screen?

1. Press your Windows Key and type "Colour Settings" and press your enter key.

Did you make any changes there? In particular, to "Background", "Colours", "Themes" and "Start"?

What colour do you have selected under "Windows Colours"? Blue or something else? See below. Does changing the colour make a difference to your background?

Have you fiddled with "Background" and "Themes" settings at all? That could certainly alter the background.

What happens if you select a different theme? Do the blue background change to something else?

colours.png
I'm also now wondering if you're allowing enough time to elapse for the help text to appear.

Watch the small video I've just uploaded. I made no clicks during the video, only hovered my mouse.

videosample.mp4

Is this how your system performs? Is that what you're talking about?

Or was it something else and a different behavior?
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
I can also confirm that I get no help text here either when I hover my mouse over the words "Power Settings, File Explorer, Personal Folder, Network" etc.

That's not to say you didn't, but I suspect this could be theme related. What do have selected in the Themes category?
Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew

Yes my default colour is Blue just like yours. I did make changes with respect to the theme because I had taken my PC to Geek Squad for some Issues and that was changed. So I had to find what was the default Theme. I used to be able to do just like you showed me in the video. But not any more. I am curious Andrew, what did you use to make the video?

Thank you,
Basem Khawaja

Colour Selection
IT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
I did make changes with respect to the theme because I had taken my PC to Geek Squad for some Issues and that was changed. So I had to find what was the default Theme. I used to be able to do just like you showed me in the video. But not any more.

Aha... That supports my gut feeling that this will be a theme related cause rather than anything else.

Here's a snapshot of the Theme I'm using. The Background "deskwall" that is showing is just a standard picture file on my computer. Compare it to your own.

theme.png
Can you advise what issues Geek squad worked on? Knowing that could also help zero in on the cause of the current problem. They may well have turned something off etc.

That said, I note you have "Transparancy effect" turned off on your snapshot. Any reason for that? Try turning that setting to ON and see if that makes a difference.

Also set "Show the accent colour on the following surface" to OFF. (Remove the ticks)

Now see if the start menu performs that way you prefer.

I am curious Andrew, what did you use to make the video?

I now use Snaggit 2019 and that has a video option which allows me to make small videos on the fly when needed. It's also the utility I'm now using to do my screengrabs with.

Regards, Andrew
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Answered via private session. Duration 00:00:04
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Answered via private session. Duration 00:00:03
Top Expert 2013
and what was the solution ?
Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew is the MVP of EE. He is very smart man. Knowledge above and beyond most people that I know. EE should recognize Andrew with some sort of award and special recognition on a professional basis. EE is very lucky to have such a great tutor , has very easy to understand solutions and very clear in his replies, no ambiguities what so ever. Very courteous man. I am very honored to have him help me with my technical questions and 90% of the time if not greater he always has the solution I am looking for. Members please recognize and congratulate Andrew on all that he does for the EE.

Thank you,
Basem Khawaja, R.Ph.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Thank you for your ultra kind words and sentiments Basem, they are very much appreciated and I was glad to have helped :)

@Nobus
and what was the solution ?

The solution turned out to be settings in Themes combined with changes made by another IT company (Geek Squad) where they made changes to his computer when he took it to them to have some work done recently. In the end, it turns out there was no file corruption and it was all settings related. By logging on remotely, I was able to figure that out without another dozen "back and forth" type messages in this question thread. This was only possible because we were both online at the time.

I should also note here that the final fix was not via the use of EE's Screen Share Plugin, but via my TeamViewer app. The EE plugin kept disconnecting and turned out to be almost unusable. I've reported the problem to EE.

Regards, Andrew

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