We help IT Professionals succeed at work.
Get Started

Remote Domain user unable to login to computer

Tim
Tim asked
on
76 Views
Last Modified: 2020-01-13
I have an odd issue. I have a domain user that moved out of state and took their computer with them. Before they left I made them administrator of their machine so that they could log onto the machine without being connected to the domain. Then once they are logged into the computer they can start their VPN session and connect to the domain and use their email, file services and ERP system. On Friday they changed their password but now they cannot sign into their computer. I have connected remotely to their machine as administrator and removed them from the machine as administrator connected to the VPN and re-added the user to the computer as administrator but when I log out and try to come back in to the computer as the user it still says the password is incorrect.

I tried to work around this problem and have the user sign in as a local account on that computer but when I try to add that user to the computer it will not allow it becuase the user has not been created but that is what I am trying to do.  

I have the user signed into her computer as domain admin then configured all their resources under the admin login but I need to have the previous solution work. What can I do to get that comptuer to allow the user to sign into that computer using their domain credentials so they can get to their home screen and start up their VPN and connect to their network resources?
Comment
Watch Question
A lack of information provides a lack of a decent solution.
CERTIFIED EXPERT
Commented:
This problem has been solved!
Unlock 1 Answer and 3 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE