troubleshooting Question

Windows detects monitor at too low resolution

Avatar of Peter Van den Broeck
Peter Van den BroeckFlag for Belgium asked on
Windows 10DellWindows OSDisplays / Monitors
4 Comments1 Solution147 ViewsLast Modified:
Windows 10 build 1803: monitor detected wrong

I got a laptop (Dell Latitude 5580) connected to a docking station (USB C). It has 2 monitors connected. A Dell 19 inch (1280x1024) and as primary a HD dell monitor (1920x1080).

All well, but now I replace the old 19 inch to a dell HD (also 1920x1080) monitor.
Windows "sees" the old 19" model, and refuses to detect the nw monitor. Even by restarting (obvious), removing the drivers from device manager, all done, I can't set the resolution higher than 1280x1024, making the new monitor blurry.

Tried a lot of things but no avail. Tried to put the monitor on the laptop itself over VGA and this seems to go well. Putting it back to the docking makes windows detect it as the old monitor. Is there a wat to realy force Windows to use the native (higher) resolution?

Display Drivers are updates, and I tried to manualy put the monitor te a generic HD monitor.  The displaycard id an integrated Intel HD620.
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