We help IT Professionals succeed at work.
Get Started

Windows detects monitor at too low resolution

140 Views
Last Modified: 2020-01-17
Windows 10 build 1803: monitor detected wrong

I got a laptop (Dell Latitude 5580) connected to a docking station (USB C). It has 2 monitors connected. A Dell 19 inch (1280x1024) and as primary a HD dell monitor (1920x1080).

All well, but now I replace the old 19 inch to a dell HD (also 1920x1080) monitor.
Windows "sees" the old 19" model, and refuses to detect the nw monitor. Even by restarting (obvious), removing the drivers from device manager, all done, I can't set the resolution higher than 1280x1024, making the new monitor blurry.

Tried a lot of things but no avail. Tried to put the monitor on the laptop itself over VGA and this seems to go well. Putting it back to the docking makes windows detect it as the old monitor. Is there a wat to realy force Windows to use the native (higher) resolution?

Display Drivers are updates, and I tried to manualy put the monitor te a generic HD monitor.  The displaycard id an integrated Intel HD620.
Comment
Watch Question
CERTIFIED EXPERT
Most Valuable Expert 2013
Commented:
This problem has been solved!
Unlock 1 Answer and 4 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant

An Experts Exchange subscription includes unlimited access to online courses.

Get Started
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE