Exchange 2016 - OWA Unable load Inbox and sweep Rules

Anthony K O365
Anthony K O365 used Ask the Experts™
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Exchange 2016 - OWA Unable load Inbox and sweep Rules

I get the message "There was a problem loading your inbox rules. Please try again or click here to report the problem" - Ha anyone seen the fix for this?
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Saif ShaikhServer engineer

Commented:
Normally this happens because of Outlook profile corruption.

Please create a new outlook profile and you should not get this error.

If this is for OWA..

You can try the following steps to reset OWA User configuration:

1. Download MFCMapi tool: http://mfcmapi.codeplex.com/

2. Before performing any step, please make sure that Outlook client is not running on that machine and user is not connected to OWA.

3. Open MFCMapi on the machine used by the user – we will need the Outlook profile to open the store with this tool.

4. Go to Tools -> Options -> and tick the boxes with Use the MDB_ONLINE flag and Use the MAPI_NO_CACHE flag to make sure that the task is done on the store, and not on the local OST file.

5. Then go to the main menu Session -> Logon… -> and chose the Outlook profile used by user

6. Select the store for user's mailbox from the list and double-click to open the store. On the new page that is open, right click on the Root Container and chose Open associated contents table

7. On the Hidden Contents table tab, arrange the columns header and scroll to the right until you can see the Message Class details for each entry.

8. Right Click on the Message Class -> Delete message -> Permanent deletion (delete to deleted items retention if supported) and hit OK (For entries bellow)

9. Please repeat the above deletion steps for the below 3 entries:

IPM.Configuration.Suite.Storage,
IPM.Configuration.OWA.UserOptions,
IPM.Configuration.Agregated.OWAUserConfiguration
10. Once the above steps were performed, close the MFCMapi using the X button on the right top corner – no need for specific logoff.

11. Ask user to login to OWA and test if OWA options can be changed.
EE Solution Guide - Technical Dept Head
Most Valuable Expert 2017
Commented:
Anthony K O365Messaging Consulting

Author

Commented:
Correct!
This is similar to the solution I found, but you beat me to it! Thanks!!

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook/inbox-rule-error/570aaca1-a8d8-4f6c-9d7f-6e11272daf93
Saif ShaikhServer engineer
Commented:
I think mine is also the same but I didn't provide any article.. Where is the points...
Anthony K O365Messaging Consulting

Author

Commented:
Not sure how to add the points. Can you show me?
Saif ShaikhServer engineer

Commented:
Thanks go it..
Anthony K O365Messaging Consulting

Author

Commented:
Go to what?...
Saif ShaikhServer engineer

Commented:
Nothing I said I got the points thanks..

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