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Microsoft Office Professional 2013 not showing Outlook 365 online archive

avib27
avib27 asked
on
- Tried without Cache
- Re-added profile
- updated Office
- Nothing worked
- Shows up in OWA
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Saif ShaikhServer engineer
BRONZE EXPERT

Commented:
Try to configure the same profile on another windows machine.. Looks machine specific.
Vasil Michev (MVP)
BRONZE EXPERT
Most Valuable Expert 2015
Distinguished Expert 2019

Commented:
Does your autodiscover work correctly, as it's a requirement for accessing the Online archive? Also, are we talking about accessing your own archive, or the archive for another user/shared mailbox?
avib27

Author

Commented:
Its the users own online Archive on 365. Auto discovry works fine, I am able to re-create the account with no issue.
avib27

Author

Commented:
I tried it on office 2016 and it worked fine. Could it be a version issue?
Server engineer
BRONZE EXPERT
Commented:
Office 2016 on the same box or another box.

This could be your issue.

Which license do you have for Outlook 2013?

It needs to be a standalone installation or part of the Professional Plus suite to see In-Place Archive.

See: https://www.msoutlook.info/question/523 

As per article above-
The In-Place Archive (previously known as a “Personal Archive” or in Outlook as an “Online Archive”) mailbox of an Exchange account is only available with Office Professional Plus licenses or when you are using a standalone installation of Outlook.

A “Professional Plus” license key can be obtained via Volume Licensing or as a subscription via Office 365 ProPlus.

Any other license (not even the Standard Volume License) will not give you access to the Exchange Online Archive from within Outlook.

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