We help IT Professionals succeed at work.

Microsoft Office Professional 2013 not showing Outlook 365 online archive

- Tried without Cache
- Re-added profile
- updated Office
- Nothing worked
- Shows up in OWA
Comment
Watch Question

Saif ShaikhServer engineer
BRONZE EXPERT

Commented:
Try to configure the same profile on another windows machine.. Looks machine specific.
BRONZE EXPERT
Most Valuable Expert 2015
Distinguished Expert 2019

Commented:
Does your autodiscover work correctly, as it's a requirement for accessing the Online archive? Also, are we talking about accessing your own archive, or the archive for another user/shared mailbox?

Author

Commented:
Its the users own online Archive on 365. Auto discovry works fine, I am able to re-create the account with no issue.

Author

Commented:
I tried it on office 2016 and it worked fine. Could it be a version issue?
Server engineer
BRONZE EXPERT
Commented:
Office 2016 on the same box or another box.

This could be your issue.

Which license do you have for Outlook 2013?

It needs to be a standalone installation or part of the Professional Plus suite to see In-Place Archive.

See: https://www.msoutlook.info/question/523 

As per article above-
The In-Place Archive (previously known as a “Personal Archive” or in Outlook as an “Online Archive”) mailbox of an Exchange account is only available with Office Professional Plus licenses or when you are using a standalone installation of Outlook.

A “Professional Plus” license key can be obtained via Volume Licensing or as a subscription via Office 365 ProPlus.

Any other license (not even the Standard Volume License) will not give you access to the Exchange Online Archive from within Outlook.

Explore More ContentExplore courses, solutions, and other research materials related to this topic.