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Video Driver not working after upgrade to Windows 10

Goraps
Goraps asked
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Last Modified: 2020-02-04
I just upgraded from Windows 7 to Windows 10 Pro 64bit on a Opitplex 960.  The video driver reports having a problem ( Intel HD Graphics 9.17.10.4459 ) because of this issue it does not allow me to detect the second monitor.  Both monitors work during boot up and then when logging into windows... Once windows it fully booted I lose the 2nd monitor.  I tried installing driver from DELL support page and also from the Intel Driver support page..  intel driver support page indicates that there is not a updated driver.

Any help with this would be awesome.
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CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
You should use device manager, double click the device, select driver ->update driver automatically. If you are lucky, windows update will find an updated driver for your Intel GMA 4500 and install it.
GorapsI.T. Manager

Author

Commented:
It says I have the best driver installed.
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Distinguished Expert 2019

Commented:
Check dell support drivers download to see if there is an updated driver for windows 10
How much ram/memory does the system have?

Check system, clean from dust.
GorapsI.T. Manager

Author

Commented:
No drivers on Dell site.  8 gigs ram.
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Distinguished Expert 2019
Commented:
OH, 960, I think it is too old for Dell to offer Windows 10 drivers. See if they offer Windows 8/8.1 and see if win10 works using those.

Alternatively go to Intel and see if they gave newer drivers for the chipset/graphics controller.
Yet another option, buy a graphics card to replace the built-in one that s supported by win10
Amd, nvidia or off brand using their chipset.
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Distinguished Expert 2019

Commented:
usually the first step is to update all drivers and bios ( in your case for windows 7 )
here they are :  https://www.dell.com/support/home/us/en/19/product-support/product/optiplex-960/drivers

but since the latest are for windows 7 - it may be too old, as said
GorapsI.T. Manager

Author

Commented:
I had to install a video card with windows 10 drivers.