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Can't get SSL certificate to work

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Last Modified: 2020-01-20
I moved my SSRS application to a new server.  My last step was to get my SSL certificate working for the new server.  I’ve done quite a few, but cannot get this one to work. It is through Godaddy and I’ve talked to them several times.  Today I was told that they aren’t training in certificates for IIS so they can’t help me.

I’ve followed the instructions in this article:  
https://www.godaddy.com/help/manually-install-an-ssl-certificate-on-my-iis-8-server-4951

But there is some misleading steps and I don’t know if that is why it isn’t working?  Step 14 says to upload the intermediate (.p7b) to MMC.  I’ve done that.  The next steps are in IIS and on step 22 it says to find your primary certificate that you previously uploaded.  There aren’t any steps that say to import it on MMC so I’m not quite sure what that means.  I complete the install of the primary certificate (.crt) on IIS and then do the bindings.  I then restart the services.  But the website never works.  On IIS everything looks ok.  I’ve actually started the old server and compared what I see in the 2 servers and they look the same.  I’m not sure what to do?  Any thoughts??
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Citrix Technology Professional / Director of TechDev Services, IPM
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