We help IT Professionals succeed at work.
Get Started

Problems restoring user in Hybrid AD

Ken Graser
Ken Graser asked
Last Modified: 2020-01-15
My network is using a Hybrid AD set up using both a local AD and an AZURE AD.  
I had a user quit about 15 days ago and I deleted the user in the local AD and when the AD's synced everything was fine. The user showed up in deleted users etc.

Now 15 days later the person is coming back and they want all of the emails back.  
I know that I have 30 days to recover a users profile and emails so I didn't think this would be a problem.
However, after I recovered the user in the AZURE AD, she shows up in active users, I don't have the user in the local AD.
I added the user to the local AD using the same user name and password.  Now when the AD synced I get a directory sync error.  There is a new user in the AZURE AD with the same name with a number assigned i.e.  fred12345@xxx.com.  
If I deleted the user from the local AD, I can't log in to the domain.

I'm not sure if I should have added the user back into the local AD first or what.
Any Ideas on how to get myself out of the problem would be appreciated.

Watch Question
Most Valuable Expert 2015
Distinguished Expert 2020
This problem has been solved!
Unlock 1 Answer and 2 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE