Gmail template problem

ddantes
ddantes used Ask the Experts™
I am having difficulty with the Template function in Gmail, which I'm using for the first time.  Templates are enabled in Settings>Advanced.  A new template has been created, and saved as a template with a title.  A filter has been created, which is supposed to send that template to its recipient when messages from a certain sender, with a certain subject are received.   However, nothing happens when a qualifying message reaches the Inbox, nor if I apply the filter to an existing message in the Inbox, which qualifies.  Please advise.
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Hey did you follow the proper setup

please check the link once

https://support.google.com/a/users/answer/9308990?hl=en

all the best

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Commented:
Thank you.  I did perform all of those steps, as described in the article.  I believe the issue is now resolved.  The template which I was testing had no text, only a subject line.  When I added text, the filter sent the template.
excellent update  thanks

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