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iTunes backup error

I run Windows 10 on my Lenovo laptop, and  use iTunes to synchronize my Outlook 365 with my iPhone.   Today I tried to run my usual synchronization, and got the following message:

Itunes backup message
I don't know what went wrong, or what to do to fix it.  Please help.

Thanks,

Phil
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Commented:
Try to restart BOTH the iPhone and PC, then try to temporarily disable your Antivirus program, and also try to rename your backup folder:
C:\Users\USERNAME\AppData\Roaming\Apple Computer\MobileSync\Backup
Rename the backup folder to backup2 or something. Maybe move it away to an external hard disk to free up space.
James Edwards3rd Line Engineer

Commented:
As it specifically mentions the backup, it might also be worth recreating your 'profile'.  Before double-clicking iTunes to run it, hold down left-shift.  You should then be able to choose to create a new library.  The same technique applies if your iTunes starts up automatically from plugging your phone in.  Hold down left-shift the second your hands are free after plugging the phone in.

Author

Commented:
Thank you!