iTunes backup error

I run Windows 10 on my Lenovo laptop, and use iTunes to synchronize my Outlook 365 with my iPhone. Today I tried to run my usual synchronization, and got the following message:

I don't know what went wrong, or what to do to fix it. Please help.

Thanks,

Phil

Windows 10Apple SoftwareWindows OS

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philsimmons

8/22/2022 - Mon

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Kimputer

1/16/2020

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James Edwards

1/17/2020

As it specifically mentions the backup, it might also be worth recreating your 'profile'. Before double-clicking iTunes to run it, hold down left-shift. You should then be able to choose to create a new library. The same technique applies if your iTunes starts up automatically from plugging your phone in. Hold down left-shift the second your hands are free after plugging the phone in.

philsimmons

1/17/2020

ASKER

Thank you!

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