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philsimmonsFlag for United States of America

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iTunes backup error

I run Windows 10 on my Lenovo laptop, and  use iTunes to synchronize my Outlook 365 with my iPhone.   Today I tried to run my usual synchronization, and got the following message:

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I don't know what went wrong, or what to do to fix it.  Please help.


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As it specifically mentions the backup, it might also be worth recreating your 'profile'.  Before double-clicking iTunes to run it, hold down left-shift.  You should then be able to choose to create a new library.  The same technique applies if your iTunes starts up automatically from plugging your phone in.  Hold down left-shift the second your hands are free after plugging the phone in.
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Thank you!