philsimmons

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As it specifically mentions the backup, it might also be worth recreating your 'profile'. &nbsp;Before double-clicking iTunes to run it, hold down left-shift. &nbsp;You should then be able to choose to create a new library. &nbsp;The same technique applies if your iTunes starts up automatically from plugging your phone in. &nbsp;Hold down left-shift the second your hands are free after plugging the phone in.
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As it specifically mentions the backup, it might also be worth recreating your 'profile'.  Before double-clicking iTunes to run it, hold down left-shift.  You should then be able to choose to create a new library.  The same technique applies if your iTunes starts up automatically from plugging your phone in.  Hold down left-shift the second your hands are free after plugging the phone in.

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I run Windows 10 on my Lenovo laptop, and &nbsp;use iTunes to synchronize my Outlook 365 with my iPhone. &nbsp; Today I tried to run my usual synchronization, and got the following message:<br />
<br />
<a href="https://filedb.experts-exchange.com/incoming/2020/01_w03/1441167/iphone-backup-failed.png" target="_blank" title="Itunes backup message (97 KB)"><img alt="Itunes backup message" class="file-block lazyload" style="max-width: 800px;" data-src="https://filedb.experts-exchange.com/incoming/2020/01_w03/800_1441167/iphone-backup-failed.png" /></a><br />
I don't know what went wrong, or what to do to fix it. &nbsp;Please help.<br />
<br />
Thanks, <br />
<br />
Phil
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iphone-backup-failed.png

I run Windows 10 on my Lenovo laptop, and  use iTunes to synchronize my Outlook 365 with my iPhone.   Today I tried to run my usual synchronization, and got the following message:



I don't know what went wrong, or what to do to fix it.  Please help.

Thanks, 

Phil

iTunes backup error

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

Windows 10

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Apple Software

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.