troubleshooting Question

Access 2013 - Access error “Your network access was interrupted”

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Phillip Ashcroft asked on
Windows 10DatabasesWindows OSNetworking* Access
27 Comments1 Solution110 ViewsLast Modified:
Hi All,

I am having a nightmare of an issue with some of my access databases. We have around 20 different access databases. The larges database has around 30 users.

Everything was running without any issues until we swapped 150 users to Windows 10. We had tested our databases within windows 10 but had no issues.

We are running W10 build 1903, the databases are sitting on a network share using UNC paths not mapped drives. Our file servers are running on server 2012.

around every 20 min users will receive an error message “Your network access was interrupted”. This is happening to our whole userbase so around 150 users.

I have ran a ping command to the file server to see if the network drops when we receive this error. The pings are stable at 1ms and we don't see a drop in the ping when this happens.

If anyone could shed any light on this it would be massively appreciated, thank you in advance.
ASKER CERTIFIED SOLUTION
Phillip AshcroftTechnology Manager

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