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asked on
1/17/2020
How to access virtual desktop session to support users
Hi, I am starting to deploy VMware Virtual Desktops. What is a good applications that will allow Helpdesk to remotely access the users VDI session?
Windows 10
VMware
Desktops
4
1
Last Comment
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
8/22/2022 - Mon
Tom Cieslik
1/17/2020
You can install any support software like GotToAssist or if this is local network, Real VNC
https://www.realvnc.com/en/connect/download/vnc/
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
1/17/2020
Are you using Horizon View?
McKnife
1/17/2020
See my article:
Using RDP shadowing for convenient user support and remote control
Works in VDI.
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William Peck
ASKER CERTIFIED SOLUTION
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
1/17/2020
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https://www.realvnc.com/en/connect/download/vnc/