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How to access virtual desktop session to support users

Encinitas
Encinitas asked
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Hi, I am starting to deploy VMware Virtual Desktops. What is a good applications that will allow Helpdesk to remotely access the users VDI session?
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Tom CieslikIT Engineer
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Distinguished Expert 2017

Commented:
You can install any support software like GotToAssist or if this is local network, Real VNC

https://www.realvnc.com/en/connect/download/vnc/
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Expert of the Year 2017

Commented:
Are you using Horizon View?
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Commented:
VMware and Virtualization Consultant
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Expert of the Year 2017
Commented:
if no Horizon View because Remote support is built into the Support Portal, then Teamviewer - https://www.teamviewer.com/en/

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