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You can install any support software like GotToAssist or if this is local network, Real VNC <br />
<br />
<a href="https://www.realvnc.com/en/connect/download/vnc/" rel="ugc">https://www.realvnc.com/en/connect/download/vnc/</a>
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You can install any support software like GotToAssist or if this is local network, Real VNC

https://www.realvnc.com/en/connect/download/vnc/ [https://www.realvnc.com/en/connect/download/vnc/]

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Are you using Horizon View?
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See my article: <a href="https://www.experts-exchange.com/articles/33768/Using-RDP-shadowing-for-convenient-user-support-and-remote-control.html" rel="ugc">Using RDP shadowing for convenient user support and remote control</a><br />
<br />
Works in VDI.
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See my article: Using RDP shadowing for convenient user support and remote control [https://www.experts-exchange.com/articles/33768/Using-RDP-shadowing-for-convenient-user-support-and-remote-control.html]

Works in VDI.

Encinitas

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Hi, I am starting to deploy VMware Virtual Desktops. What is a good applications that will allow Helpdesk to remotely access the users VDI session?
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Hi, I am starting to deploy VMware Virtual Desktops. What is a good applications that will allow Helpdesk to remotely access the users VDI session?

How to access virtual desktop session to support users

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

Windows 10

VMware, a software company founded in 1998,  was one of the first commercially successful companies to offer x86 virtualization. The storage company EMC purchased VMware in 1994. Dell Technologies acquired EMC in 2016. VMware’s parent company is now Dell Technologies.

VMware has many software products that run on desktops, Microsoft Windows, Linux, and macOS, which allows the virtualizing of the x86 architecture.  Its enterprise software hypervisor for servers, VMware vSphere Hypervisor (ESXi), is a bare-metal hypervisor that runs directly on the server hardware and does not require an additional underlying operating system.

VMware

A desktop computer is a personal computer designed for use at a single location due to its size and power requirements, usually by one person. The most common configuration has a case that houses the power supply, motherboard, disk storage (usually one or more hard disk drives and optical disc drives); a keyboard and mouse for input; and computer monitor and printer for output. The case may be oriented horizontally and placed atop a desk or vertically and placed underneath or beside a desk.