troubleshooting Question

Windows doesn't find the SSD in an ASUS laptop. If there are no drivers available but the SSD shows up in BIOS. Any ideas on a fix?

Avatar of Matt Kendall
Matt KendallFlag for United States of America asked on
Laptops NotebooksWindows OSInstallationWindows 10
2 Comments1 Solution47 ViewsLast Modified:

I have an ASUS F556U laptop.  It stopped booting into Windows 10 and the BIOS screen comes up when powering up.  I removed the Sandisk SSD (yuck) from the computer and installed a Samsung 860 500GB SSD (yea!).  It now sees the drive in BIOS but not only does it not allow to select it for the primary boot drive but if I try to install Windows 10, it doesn't see any available drives.  I don't see any available drivers on the ASUS website but I know that I didn't need to load up drivers in the past in order to load up Windows 10 initially.  I've downloaded a BIOS update but I doubt that will help as it was working and then stopped working after a shutdown.  I was thinking that I probably had a bad SATA port but when I see the drive detected in BIOS, it makes me think that the SATA port is okay.  Has anyone had something similar to this happen?  Thanks!
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