troubleshooting Question

Windows doesn't find the SSD in an ASUS laptop. If there are no drivers available but the SSD shows up in BIOS. Any ideas on a fix?

Avatar of Matt Kendall
Matt KendallFlag for United States of America asked on
Windows 10InstallationWindows OSLaptops Notebooks
2 Comments1 Solution47 ViewsLast Modified:
Hi,

I have an ASUS F556U laptop.  It stopped booting into Windows 10 and the BIOS screen comes up when powering up.  I removed the Sandisk SSD (yuck) from the computer and installed a Samsung 860 500GB SSD (yea!).  It now sees the drive in BIOS but not only does it not allow to select it for the primary boot drive but if I try to install Windows 10, it doesn't see any available drives.  I don't see any available drivers on the ASUS website but I know that I didn't need to load up drivers in the past in order to load up Windows 10 initially.  I've downloaded a BIOS update but I doubt that will help as it was working and then stopped working after a shutdown.  I was thinking that I probably had a bad SATA port but when I see the drive detected in BIOS, it makes me think that the SATA port is okay.  Has anyone had something similar to this happen?  Thanks!
ASKER CERTIFIED SOLUTION
David Johnson, CD
The More I know, the more I don't know
Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 2 Comments.
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>

Mike

Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 2 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004