We help IT Professionals succeed at work.

Setting up Conference Calling with 3CX

I'm setting up a 3CX PBX on Amazon Lightsail, and I'm having trouble with setting up conference calling that will allow external participants to dial in (like FreeConferenceCall.com, or other similar services).

I have my inbound and outbound calls working, so I assume my basic setup is okay. I have one number I purchased from Skyetel (the VOIP provider I'm using), and I have another number that's being ported in from Skype (not yet active on Skyetel).

However, I'm not sure how to properly setup conference calling on 3CX. I have a single extension (00), and I have all of my trunks (inbound and outbound) set with the "Trunk" value of *1949 (the last 4 digits of the number I purchased from Skyetel).

In Settings >> General >> Conference, I set my Conference Extension to 00 (the only one I have), and I've set my External Number to the number I purchased from Skyetel (the one ending in 1949).

Are there other settings I need to host conference calls?
Comment
Watch Question

Systems Engineer
Commented:
I would create a conference extensions and an extension for the other number as well and keep them separated. Then you need to make sure your Inbound/Outbound rules and behavior of the extensions are correct.

Make sure in Advanced > Settings > Conferencing that the extension there is the same as you intended for dedicated conference line. From there it is pretty straight forward with using the conferencing,easier to set up with the Softphone Desktop App or the web based login for the users needing to create the conference and PIN.
nociSoftware Engineer
Distinguished Expert 2019
Commented:
Not exactly sure what you mean:

After the DID for a conference has been setup you can: dynamically setup a room.
https://www.3cx.com/blog/voip-howto/create-conference-using-desk-phone/

For Video conference you need WebRtc.
Scott McDaniel (EE MVE )Infotrakker Software
Most Valuable Expert 2012
Top Expert 2014

Author

Commented:
Thanks James. I'll look into that. Seems like I need a dedicated number for conferencing? I have no problem with that (Skyetel's numbers are pretty cheap), just wanted to be sure that's what I need.

Thanks Noci: I'm not using a deskphone, I'm using the webclient with a headset. I saw that article, and it's helpful for actually creating a conference, but I'm not sure I have 3CX setup correctly for conferencing.

At this time I don't anticipate using Video conferencing, but that may change in the future.
Scott McDaniel (EE MVE )Infotrakker Software
Most Valuable Expert 2012
Top Expert 2014

Author

Commented:
I'm still waiting for my number to port over to 3cx, so that I can have 2 active lines to work with.
nociSoftware Engineer
Distinguished Expert 2019

Commented:
No problem
Scott McDaniel (EE MVE )Infotrakker Software
Most Valuable Expert 2012
Top Expert 2014

Author

Commented:

My number ported over, and I was able to setup my conference on the 3CX system. 


In Settings > Conference > Audio, I set the extension number, and I assigned a number (purchased from Skyetel) as the DID for the conference, and added that number in the "Conference External Numbers" section there. 


I also created an Inbound Rule that sends all calls to that number, and to the same extension as I defined in the settings above.



James BunchSystems Engineer

Commented:
Awesome! Glad you got it all sorted out, have a wonderful week =)