troubleshooting Question

Microsoft Teams Degraded Audio

Avatar of Christopher Hippensteel
Christopher Hippensteel asked on
NetworkingVoice Over IPMicrosoft 365* office 365 Teams* AudioCodes
3 Comments1 Solution60 ViewsLast Modified:
Looking to see if anyone can assist or has thoughts on Microsoft Teams Voice using AudioCodes M800B to push our numbers coming from our CentryLink PRI to teams. The issue I am having is Degraded Audio on the recipients side, sporadically there will be points in a call where the recipient looses audio for a second or 2. CenturyLink is only a best effort network but our 500mb pipe isn't even hitting about half that and at max we maybe have 10 users on the phone at once. When I look at the calls in teams a large majority looks like they are good but there are about 5% of calls the come back with a 408 and 504 Response code.

I have made sure on my Meraki network I have set up all QOS and I have tried to trouble shoot with AudioCodes, Microsoft, and CenturyLink but so far no luck... my company has invested a large amount of time and money and I have about exhausted all my resources trying to track this down... any thoughts that may help me resolve this would be great;ly appreciated.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 3 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros