We help IT Professionals succeed at work.

Locked out of Gsuite

crp0499
crp0499 asked
on
Medium Priority
76 Views
Last Modified: 2020-01-21
I have a customer who has locked himself out of his gsuite account.  He created an admin and then deleted his personal account. He does not remember the admin account or password he created.  Literally, we cannot access the gsuite account.

Google's support is notroriously horrible, so I'm actually posting here.  We do have access to the DNS for the domain and we can add CNAME/TXT record etc to prove ownership.

Does anyone have any experience with recovery using this method?

Thanks
Comment
Watch Question

CERTIFIED EXPERT
Commented:
Check out https://support.google.com/a/answer/33561

He does not remember the admin account? Maybe try guessing some common email addresses (name@domain.com, admin@domain.com) and click the Forgot Password. There are steps to recover the admin password but you'd have to know the admin email address first. If all else fails I think you'll have to get in touch with Google support.

They have phone and chat options
https://support.google.com/a/answer/1047213?hl=en

Explore More ContentExplore courses, solutions, and other research materials related to this topic.