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exchange, outlook, shared mailbox

Users are using outlook 2016, they have shared mailboxes as well in their outlook

We have applied group policy where users can see upto 6 months email. after that they get an option of

click here to view more on microsoft exchange - to pull down emails more than 6 months

but with shared mailboxes , it doesnt show click here to view more on microsoft exchange

however when i open shared mailbox in OWA , it does show more emails.

is it that group policy only works for individual mailbox and doesnt apply to shared mailbox
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Shabarinath RamadasanInfrastructure Architect
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Commented:
Hello,

I dont have a shared mailbox to check this scenario but looks more towards an issue as mentioned on this KB.

https://support.microsoft.com/en-us/help/2898376/click-here-to-view-more-on-microsoft-exchange-hyperlink-is-missing-in

Please have a look and let me know.

Cheers !
Shaba
Active Directory/Exchange Engineer
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Top Expert 2015
Commented:
pramod-
In the user's outlook
File>Account Settings>Account Settings>double click the user>More Settings>click Advanced tab>Uncheck download shared folders
Restart Outlook

Author

Commented:
Will this allow emails to be downloaded