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We are having print spooler problems with our network users, when using shared printers from our print server

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Last Modified: 2020-01-23
We are having print spooler problems with our network users, when using shared printers from our print server.  It coincides with upgrading our print server from Server 2008 to 2012, and then to 2016 Server.  What is happening is all their shared printers on the clients go "offline".  We can temporarily fix the issue by restarting the spooler on the client's machine, then the printers go online and they work - for a while.  The issue repeats itself by the next day.  I've made sure to run all available updates on the server and reboot it several times, but that doesn't help.  Has anyone run into this issue?  The clients are Windows 10, by the way.

Thanks,
Damian
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Technical Architect - HA/Compute/Storage
CERTIFIED EXPERT
Commented:
There are v3 and v4 print drivers. Not all drivers are created equal. The driver on the client is probably not the same as the one on the print server.

Part of the problem is that vendors don't label the drivers accordingly so one, or the other, or both can get installed.

The first place to start is to note all printers set up on the print server.

Then, note the drivers and their versions in Print Management.

Go to the vendor's site for each and download the correct, and consistent, version for each printer.

Stop the print spooler and remove/clean all of the print drivers.

Start the print spooler.

Install each driver one by one and verify that one client gets the updated print driver and can print without issue.

Proceed to finish the rest.
Damian GardnerIT Admin

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Commented:
Excellent. I appreciate your help.