We help IT Professionals succeed at work.

Windows 10 Pro Printing to Kyocera FS-3140MFp Goes Off Line after print job

Hello all,
This is a strange one that I have never seen before.
A client of mine has a Kyocera FS-3140MFP that is on their network and is hard wired to the network.
There are four computers that are hard wired to the network.  All on the same LAN and all running Windows 10 Pro 1909
All of the computers are using the latest downloaded driver from Kyocera.
All of these computers can print to the Kyocera with no issues except for one computer.
When it prints it will print out the job completely and then the printer on the PC goes off line and that particular computer cannot print to this until the computer is rebooted.
All the while the other computers print out fine.
I have formatted the hard drive, reinstalled the OS and all required programs for daily functionality and it still does the same thing.
Not sure what to do next.
Any help would be greatly appreciated.
Kelly W.
Watch Question

I assume these PCs all connect directly to the printer, rather than via a server/PC.

In that case, it might be caused by a corrupt driver, and I would completely reinstall the driver on that PC. Go to Devices & Printers and Delete the printer. Then click on any other printer and select "Print Server Properties" from the menu that appears at the top. Click the Drivers tab and remove all instances of the printer from the list. Then reinstall from DVD or freshly downladed file.


The printer is via IP address and yes it is directly to the printer.
I have done that already and still get the same issue.


Interesting thing is that one of the three other computers that has not done this started to do this yesterday.
Could the printer itself be going bad?
I found the fix.
I had to turn off SNMP on the printer driver on each computer.
That worked beautifully.