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Unable to play a .mp4 in Chrome. Only sound works.

We are trying to play a .mp4 in the latest version of Chrome. The .mp4 is located on a Windows 2016 IIS server. The audio works fine but the video will not work. It does work in Edge though. Any ideas?
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Scott Fell
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Not all videos are the same.  A mp4 can be made in different ways.  H.264, h.265, mpeg-4  https://www.nch.com.au/kb/10252.html

https://www.chromium.org/audio-video
H.264 [Google Chrome only]
MPEG-4 [Google Chrome OS only]

I can't say for sure, but it is possible the format is not fully supported.
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I believe your correct. The issues we have is that we would have to convert 2,600 .mp4 videos to work in HTML5.

You can do that all with code using ffmpeg https://www.ffmpeg.org/

Other solutions for bulk would be vlc media player or handbrake https://handbrake.fr/docs/en/1.3.0/cli/cli-options.html
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Scott Fell
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Excellent. This was what I was looking for to fix this issue. Thanks