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Mark GalvinFlag for United Kingdom of Great Britain and Northern Ireland

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No user (or admin) can save RDP credentials

No user (or admin) can save RDP credentials

I'm pretty sure there is a GP settings from back when the network was an earlier version of Active Directory (now running 2012 R2) but I have checked all GP Settings for all users and nothing is enabled.

Basically, all RDP connections used by users (and admins) ask for the username & password everything. Even if users check the check box, it does save:
User generated imageUser generated imageNote - both of these are connecting to completely different systems.

Some help on how to check the setting that is blocking this would be amazing.
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McKnife
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So if you open mstsc and enter the name of some RDP target, how does it look like?
User generated imageLike this, but it doesn't work? If it looks like this but it doesn't work but asks for credentials, one would expect to see this
User generated imageWhat do you get?

PS: you write "Even if users check the check box, it does save" - should read "doesn't", shouldn't it?
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ASKER

Hi

Sorry for the delay.

First off, mistype in my original post. Should have said 'Even if users check the check box, it doesn't save.

Some further testing. If I setup a brand new RDP and save it, for a domain controller it allows me to save the cred and as long as, when I edit the RDP, it has 'Always ask for credentaisl' unchecked, it always me in with out asking for password. The second screen shot in my original post had dthat check box checked - doh.

However, that first screen shot in my orignial post, which is for a hosted desktop provided by another upplier, always asks users to log in. If they tick 'Remeber me' its doesn't. The supplier said it is a local GPO that is stopping users from saving creds but I have checked and the setting is 'Not Configured' in all applied GPOs 
Would you mind to share a screenshot of the response you get, one similar to my 2nd screenshot?
When users dobule click the Hosted Desktop RDP shortcut thy get the first screenshot from my original post. 
You wrote "The second screen shot in my original post had dthat check box checked - doh." so when you uncheck it and save the password and reopen mstsc and enter the target computer name, you should see "Saved credentials will be used" - do you see that sentence as highlighted in my first screenshot?
My client has closed their offices for COVID19 with no reopening date as yet so this is now on hold. 
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Mark Galvin
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