I'm setting up a new computer for the client. On his old PC he had Outlook 2016 that was installed from his Office 365 account, and in c:\users\main\appdata\local\microsoft\outlook was his .ost file and a mapisvc.inf file.
Now I'm trying to find the best and most painless way to get this all working on his new PC. I have downloaded and installed Outlook 2016 using his Office 365 account. Before opening Outlook I created the Outlook folder in c:\users\main\appdata\local\microsoft\ and copied in those two files. Now I am hoping there is a way i can start up Outlook and it will "see" what I have done and start working without a bunch of complicated setup...but apparently I'm not doing it right.
When I start up Outlook it asks for the users email address, and asks if I want to configure manually, and no matter what I answer it offers me choices such as Office 365, Outlook.com, Exchange, google, POP, Imap, or Exchange 2013. I tried choosing Imap but it wanted me to key in all the setup stuff such as inbound and outbound server.
What steps should I take to do this right--where it will see the .ost file and start running Outlook just like I did on the old computer? TIA
The .OST file is just a local offline cache of mail Outlook has brought down to the client computer. It's not really necessary to bring it from the old computer because the new installation will just make a new one.
You don't mention it, but if there were any .PST files on the old computer, they should be brought over to the new computer. A .PST file is an archive of mail that the user explicitly saves.
When you set up Outlook 2016 on the new machine, select "Office 365" and just walk through the wizard. Outlook will be set up just fine, a new .OST file will be created, mail (and calendar, etc) will sync in a few minutes, and all will be well.