troubleshooting Question

Need help moving Outlook 2016 imap account to new computer

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sasllcFlag for United States of America asked on
OutlookMicrosoft 365
5 Comments1 Solution74 ViewsLast Modified:
I'm setting up a new computer for the client.  On his old PC he had Outlook 2016 that was installed from his Office 365 account, and in c:\users\main\appdata\local\microsoft\outlook was his .ost file and a mapisvc.inf file.  

Now I'm trying to find the best and most painless way to get this all working on his new PC.  I have downloaded and installed Outlook 2016 using his Office 365 account.  Before opening Outlook I created the Outlook folder in  c:\users\main\appdata\local\microsoft\ and copied in those two files.  Now I am hoping there is a way i can start up Outlook and it will "see" what I have done and start working without a bunch of complicated setup...but apparently I'm not doing it right.

When I start up Outlook it asks for the users email address, and asks if I want to configure manually, and no matter what I answer it offers me choices such as Office 365, Outlook.com, Exchange, google, POP, Imap, or Exchange 2013.  I tried choosing Imap but it wanted me to key in all the setup stuff such as inbound and outbound server.

What steps should I take to do this right--where it will see the .ost file and start running Outlook just like I did on the old computer?  TIA
ASKER CERTIFIED SOLUTION
Paul MacDonald
Director, Information Systems

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