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can't activate windows after upgrading laptop from windows 10 home to windows 10 pro

mkramer777 asked
I purchased a laptop with windows 10 home and upgraded the computer to windows 10 pro.  I can't activate the license.  See screenshots
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Dr. KlahnPrincipal Software Engineer

It appears that you have a Pro key which is not intended for the retail market, "... we can't connect to your organization's activation server."  Normally Windows activation would try to connect to the Microsoft activation servers over the internet.

1) Does the system in question have an Internet connection available?

2) Was the upgrade key sold to you as a retail key, or provided by the original manufacturer of the system?


I purchased the win 10 pro keys from a 3rd party vendor for our business to upgrade windows 7 pro to windows 10 pro.  Thought I would try it on this computer that has win 10 home.  What are my options?  Revert back to win 10 home?  

Internet is available.
Jackie Man IT Manager
Distinguished Expert 2019

Your only option is to revert back to Win 10 Home.
Kesavan JeganarayananIT Consultant

To upgrade from Windows 10 Home to Windows 10 Pro and activate your device, you'll need a valid product key or a digital license for Windows 10 Pro.

As your W10 Home comes with digital licence (Digital licenses are associated with your hardware and linked to your Microsoft account)

If you've received a full copy of Windows Pro instead of an upgrade copy, you should be able to move that Home license to a new machine.
You can do this if you installed Home yourself, but not to a copy of Home that came pre-installed on your PC. When you buy a new PC, you typically get a cheaper copy of Windows than if you bought it at retail, but it's bound to that particular PC.

so your case, not possible.

Please refer this link: https://support.microsoft.com/en-sg/help/12384/windows-10-upgrading-home-to-pro

For upgrading W7 pro to W10 pro: - Upgrading to Windows 10 for free from an eligible device running a genuine copy of Windows 7 or Windows 8.1.
Most Valuable Expert 2013
Your screenshots show a valid Win10 Home digital activation but a product ID that is a volume licence using a Key Management Server.  Product IDs are created based on your hardware and the installation media, so your upgrade image is what's causing the install not to activate.

So we don't have to guess, check the actual status by doing the following:

  • Type 'cmd' into the Windows search bar
  • Right click on the Command Prompt App that appears at the top of the results list and choose "Run as administrator"
  • Click OK on the UAC permission to run.
  • Enter (copy and paste) the following:
Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab
  • Hit Enter
  • Copy and paste the text of the results in the report.txt file in a reply to this thread.
You'll also create a more detailed diagnostics file on your desktop called repfiles.cab which contains XML data related to your licencing which might be needed later.

A volume licence won't automatically activate you need to add the associated key provided with the installation image.  If you want this machine to activate you'll need to tell it you're going to be sending it's activation via your Key Management Server (which will regulate activation of all of the volume licences installed under the arrangement you have been given).  To do that you enter a generic volume licencing key when prompted to activate.  

If none of this sounds familiar then you've probably been sold something completely inappropriate.