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Regarding Lenovo wireless Spanish keyboard

James Gordon
James Gordon asked
on
Regarding Lenovo wireless Spanish keyboard, there is a key used in the Spanish language which places a accent mark above vowels. An example follows, "é". Notice the accent mark above the E that starts at the lower left and slants to the upper right. You may have to look closely to see it.
This key does not work on my Windows 10 computer. Do you have the expertise to help with this?
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Jackie Man IT Manager
Top Expert 2010

Commented:
Have you added the Spanish language pack for Win 10?

Author

Commented:
I have completed all preparatory requirements. Below are some details from an interaction from another expert site which was able to present only suggestions that I have already considered and which were not specific or relevant to my problem: your site has been around for a long time and I am hoping that you are a class ahead of justanswer.com

My system is set to use the Spanish language and in the lower right-hand corner of the taskbar it indicates "ESP" for "español". I  know how to use The On-Screen Keyboard and it Does Work Correctly for the key required in Spanish, but the on-screen keyboard does not help me because I want to use the physical keyboard that I purchased to use with the Spanish language. I have had the identical problem with a different Spanish-language keyboard from a different manufacturer. This tells me that neither keyboard is defective physically and the fact that the on-screen keyboard works correctly tells me that the operating system is dealing correctly with the issue of Spanish-language typing.

That is a summary of my troubleshooting efforts thus far. I am a pretty good troubleshooter myself,  having been a professional software developer between the years of 1977 and 2010.
Thank you
Can try these?

á = Alt + 0225

é = Alt + 0233

í = Alt + 0237

ó = Alt + 0243

ú = Alt + 0250

ñ = Alt + 0241

ü = Alt + 0252

¡ = Alt + 0161

¿ = Alt + 0191

Author

Commented:
Is this just an experiment? I do hope so. I will try them but I need to use my physical keyboard.
Using combination keystrokes is out of the question and ridiculously inconvenient unless it is only an experiment.

Author

Commented:
Kesavan,

My numeric keypad doesn't work at all, either for the numeric values or the keyboard navigation values. I tried the number lock key to no avail. It is a big surprise to me as my the on screen keyboard is fully functional in Spanish and the numeric keypad does work as well.
My system is positively set up for Spanish typing. This problem occurs on 2 separate Spanish keyboards from different manufacturers.
Most Valuable Expert 2013

Commented:
OK, so let's start with basics here.
Forgive me if I seem to cover stuff you've already told us, I don't want to miss anything.

Firstly the normal Spanish Keyboard Template (ESP/ES) does not include the character "é" so you're describing a two-key method to add the accents.

On most keyboards that's Ctrl+<accent> but on the Spanish keyboard (ESP/ES) it is the "Ç" key (or, more importantly for identification,  the key immediately to the left of the Enter key on the middle row of letter keys on a QWERTY board) followed by the letter to apply the accent to.  For the purpose of communicating that key I'll call it the "Accent key"

Please try (with your Windows keyboard settings as ESP/ES) pressing the Accent Key on your wireless keyboard then "e", this *should* output "é" if it doesn't what do you get instead, if nothing does the cursor move forward as if a space key was pressed or does the cursor stay put?

Author

Commented:
I should also mention that I also have a wired Spanish-language keyboard which works completely. As you already know, the wireless one does not.

I assume the two key method you're referring to is the pressing of the accent mark key followed by the pressing of the vowel key, separately and consecutively.  

Attached below are Images of my wireless and my wired keyboards - wired is on bottom. Wireless is on top.
20200125_230523.jpg
Most Valuable Expert 2013

Commented:
Interesting.  (Not necessarily for you but it is for me!)  

If you had told me the keyboards were the other way around (i.e. the wired, which works perfectly, is at the top of the image) this would make sense straight away.  As you can see the layout of the keys differs significantly between the two.  However to confound this theory the upper keyboard is the traditional ESP/ES layout whilst the lower is not.

To help troubleshoot this could you type into your response each character key from the wireless board starting from Q with each row both as upper and lower case.

i.e for line one
QWERTYUIOP^*Ç
qwertyuiop`+ç

and so on for all three rows so I can see how the board is mapped to Windows.

I don't imagine this is the case but was the wireless board supplied with drivers that haven't yet been installed (these would map the keyboard to the Windows standard keyboard layout and without then some keys may not respond.)

& yes, I'm referring to the Accent Key in my last post - Accent Key followed by "e" resulting the the character you're struggling to produce from the wireless board.

Author

Commented:
Hello Kesavan.

With great caution. I am informing you that the problem appears to be solved. These keyboard layouts and manufacturer's drivers implementations are fuzzy at best. However, with your help, and my extreme persistence I have found the combination that works.

It is not the 1st key to the left of the enter key, but the 2nd with a square bracket on top,  the { on bottom left and the ^ on bottom right. I click once on that key and release followed by any vowel key and voilà, it is accented properly. é
It is a solution with remaining, but harmless, mysteries.

I was a professional programmer between 1977 and 1999 on IBM mainframes mostly and was a terrific troubleshooter in my day. I still am, but without the depth that someone like you probably possesses. I thrive on computers and to this day I can't think of a single problem that. I have ever left unsolved unless it was a manufacturer's defect.

So, thank you very much and if I encounter another challenge you will be the 1st to hear it.

James

Author

Commented:
How do I give you a rating?
Most Valuable Expert 2013
Commented:

Author

Commented:
Thank you all for the relevant and indispensable help that you have given me. I am very impressed with expert exchange and the technicians that participated in this solution. I will definitely seek help from expert exchange when needed in the future.
James Gordon