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Wilf
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Clear any reference to old router on wireless network for printer set up

I have a remote network that consists of 4 Windows 10 workstations [3 at 1909, and one at 1809].  They have recently changed ISP providers,  and all 4 workstations have connected to the new router wireless.  The issue is with a printer.  It is a Canon MF733CDW.  It is connected to the router, and two of the computers are connected and and working normally.

The other two computers will not connect and print with a wireless connection.  When I run the Canon install file, the Canon software cannot find the printer even when I put the printer IP address in.  I can log onto the printer with the one workstation via the printer web page, and all looks normal.  When I try connect the printer via Windows 10, Windows 10 finds the printer and installs it, but the test page will not print.  It sits in the queue forever, but does not print.  I have tried sharing the printer from one of the workstations that does print.  The workstation finds the printer, but again will not print a test page.

I have reset the network adapter from within Windows 10 with the same results.

I suspect there is some confusion in the workstation because of the change of routers, but have not found a method to clear any remainder of the old router connections.  I am leary to do a winsock reset, as I will probably loose the connection.
Windows 10Windows OSNetworking

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Wilf

8/22/2022 - Mon
arnold

Check the two computers that are not working on whether Windows or the wireless adapter's tool to manage network connections.

Intel wireless management tool in particular does not merely trust the network ssid and the phrase to access a wireless network.

This is a security feature to avoid a "fake, mimicking" hijacking of a wireless client.
Wilf

ASKER
Windows is managing the connections.  One is a Lenovo laptop with its internal  wireless adapter, and the other is a desktop with a TP-Link adapter that is managed by Windows
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arnold

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Wilf

ASKER
Thank you for the information.  It appears the two problem computers have been turned off for the weekend, so I will get to try these suggestions on Monday.
Your help has saved me hundreds of hours of internet surfing.
fblack61
Wilf

ASKER
I used the reset the network adapter twice on each of the non connecting computers and was finally able to install the Canon printer.  It would appear to be a leftover from the previous router.

The printer port on all is named CanonMFC