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excel 2016 - formula help

hi experts, could you please help me with this formula which needs a result of 11, not 1.

formula error 1
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Roy CoxGroup Finance Manager

When asking for Excel help then in most cases an example workbook is more useful than an image.

Can you show manual calculations how the answer is supposed to be 11?

From the visible data and from the formula the result should be 1.

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