Link to home
Start Free TrialLog in
Avatar of Roger Alcindor
Roger Alcindor

asked on

Yahoo web mail not received by Outlook

I have just created a Yahoo e-mail account and sent an e-mail using a web browser to my "normal" e-mail address. I use Outlook to receive e-mails on my "normal" e-mail address.
I don't receive the plain text test message that was sent from my new Yahoo e-mail address. If I send an e-mail from my yahoo e-mail account to my yahoo e-mail account then that is received by yahoo mail.
In bot cases the Yahoo mail web application give a confirmatory message "Mail Sent".
I have no issues receiving any other e-mails on Outlook mail. and in both cases the Yahoo mail outbox lists the e-mail messages in the Sent items.
Can anyone account for this ?
Avatar of Adam Brown
Adam Brown
Flag of United States of America image

Check your spam/junk folder in Outlook's systems to see if the message is there. It's pretty common for spammers to create new yahoo accounts, send spam til the account is blacklisted, then create a new one. So Outlook may just not want to recognize the new email address is valid immediately. Try adding the new yahoo address to the safe list in your Outlook account's Junk Mail settings (Click the gear Icon, select the option to view all options, click Junk Mail, add the address to safe list). Once that's done, try again.

Avatar of Roger Alcindor
Roger Alcindor

ASKER

Mail wasn't in the Junk or spam folders.
I added the address to the safe senders list and re-sent the message but still not working.
ASKER CERTIFIED SOLUTION
Avatar of Roger Alcindor
Roger Alcindor

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial