Dan

asked on 1/28/2020

Exchange not delivering emails to .com

I currently host my own exchange 2016 server internally. I currently have a .org domain.
I just created a new DNS lookup zone of .com for the same domain, both internally and externally, in external DNS.

I also added under exchange, under accepted domains, the new domain.com, but I'm still not able to receive emails externally.

Internally, I can send from my .org email to my .com email, and works fine, but just doesn't work when I send an email from my gmail to my .com email address.

Can anyone point me in the right direction?

ExchangeDNS

Last Comment

Jason Crawford

8/22/2022 - Mon

Jason Crawford

1/28/2020

Have you updated the MX record in external DNS for domain.com?

Dan

1/28/2020

ASKER

yes, I configured the MX record as @ to point to my mail.mydomain.org

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Jason Crawford

1/28/2020

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Dan

1/28/2020

ASKER

Attempting to send a test email message to dan@mydomain.com using MX mail.mydomain.org.

Delivery of the test email message failed.

Additional Details

The server returned status code 550 - Mailbox unavailable. The server response was: Relay not permitted
Exception details:
Message: Mailbox unavailable. The server response was: Relay not permitted
Type: System.Net.Mail.SmtpFailedRecipientException
Stack trace:
at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at Microsoft.Exchange.Tools.ExRca.Tests.SmtpMessageTest.PerformTestReally() in d:\dbs\sh\utff\1225_145035\cmd\2b\sources\Dev\bpa\src\ExRCA\Tests\Smtp\SmtpMessageTest.cs:line 70

Elapsed Time: 787 ms.

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Dan

1/28/2020

ASKER

i have to leave for the night, I will be back in the morning.

Jason Crawford

1/28/2020

Ditto

Dan

1/28/2020

ASKER

I think I need an RDNS entry with my ISP for mail.mydomain.com to point to my mail.mydomain.org IP address, right?

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Jason Crawford

1/28/2020

You're referring to a PTR record and yes your ISP would edit that. Do you have an external email server you can send from so you can run message tracking inbound? I'd be happy to if you want to PM me

Dan

1/28/2020

ASKER

My exchange server is inhouse, internal, not external. :(

I think I just configured my firewall correctly, I'm just trying to think what else I might need to do?

Dan

1/28/2020

ASKER

I got it resolved. I also added the mail,mydomain.com to my firewall to accept those emails.

I also created a new network on my firewall with a new IP address, and pointed the external DNS to it.

Then I called my ISP, and had them create the reverse DNS pointer, not sure if that helped or not.

I did my last test and it's working now. Thanks for your help.

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Jason Crawford

1/28/2020

Glad I could help. Take care :)