DCozz
asked on
NEC Univerge Programming for Caller ID
I have an NEC Univerge 8100 phone system which has just changed over to VOIP from ISDN via a SIP gateway. The system is operational now however when dialling out, the phone system is not sending the handset caller ID and the receiving handset dispalys "No Caller ID". I have quizzed my new carrier on this and they have advised that the phone system is only sending the phone number, but should be sending the area code as well. See my response from the VOIP support.
Hey Daniel,
Looking at the call logs i can see your phone system is sending only an 8 digit number without the area code.
this will need to be altered to send the full 10 digit number.
this is an example of what we are seeing
From: <sip:93050561@Metrofreight
Is there some way I can set the phone system to send the area code as well? In example above, it should send 0393050561
The VOIP carrier wont take responsibility for the NEC system and unlikely my previous carrier will want to assist.
I have admin access to the web interface.
Thanks in advance, Dan.
Hey Daniel,
Looking at the call logs i can see your phone system is sending only an 8 digit number without the area code.
this will need to be altered to send the full 10 digit number.
this is an example of what we are seeing
From: <sip:93050561@Metrofreight
Is there some way I can set the phone system to send the area code as well? In example above, it should send 0393050561
The VOIP carrier wont take responsibility for the NEC system and unlikely my previous carrier will want to assist.
I have admin access to the web interface.
Thanks in advance, Dan.
ASKER
Hi Hemil, thanks for looking into it. Would you please elaborate on option 1?
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I don't know about your system, but I can tell you where you can place your caller-id number, there are many different ways.
1- Via extension # you can add a CID matching as <0393050561>
2- Via Trunk, if you only have one DID number and you want to send that out you can create an outbound dial plan in there.
3- Via Outbound dial plan, when you create a dial plan such as NXX-XXXXXX followed by caller-id option
The carrier does not control your outbound caller-id but your PBX does.
I hope this helps.