Exchange 365 Contacts Routing
I am trying to create a way for external mail to be sent to an address in our company that would be distributed among several internal user mailboxes using a Contact in Exchange 365. Situation: there is a Contact jane@mydomain.com who is also a user in AD. I just want this contact to point to a list of other domain users so that all mail sent to it from outside of the company goes to them. Right now the Contact just points to itself and all internal mail gets bounced back to sender - #550 5.1.1 RESOLVER.ADR.RecipNotFound
Is a DL a better choice for this? Do I need to delete the contact and AD user and just create a new distribution group?
Is a DL a better choice for this? Do I need to delete the contact and AD user and just create a new distribution group?
Are you in a hybrid configuration?
OR you only have local Active Directory and Office 365 mailboxes.
ASKER
Hi David.
When I try to create a DL of jane@mydomain.com get this error:
error
The proxy address "SMTP:jane@mydomain.com" is already being used by the proxy addresses or LegacyExchangeDN of "jane". Please choose another proxy address.( The "MailUser" with display name "jane" is already setup and using the same address.)
Is this because the Contact still exists? Do I need to delete it first? I was under the understanding that a Contact was required for outside mail to connect to us and a DL was just for internal use.
When I try to create a DL of jane@mydomain.com get this error:
error
The proxy address "SMTP:jane@mydomain.com" is already being used by the proxy addresses or LegacyExchangeDN of "jane". Please choose another proxy address.( The "MailUser" with display name "jane" is already setup and using the same address.)
Is this because the Contact still exists? Do I need to delete it first? I was under the understanding that a Contact was required for outside mail to connect to us and a DL was just for internal use.
ASKER
Hi Saif,
I guess we have a hybrid config as there are local Exchange servers still in use at different locations but the majority of accounts have migrated to the cloud using Office 365. I have been working on this problem through the Office 365 Admin Center .
I guess we have a hybrid config as there are local Exchange servers still in use at different locations but the majority of accounts have migrated to the cloud using Office 365. I have been working on this problem through the Office 365 Admin Center .
Hi,
Yes you'll have to remove or modify the item which currently has that Jane@ Address as you can't have duplicate email addresses. Once you've removed that from whatever has it, give 365 an hour to update and then attempt to add the Distribution Group.
Dave
Yes you'll have to remove or modify the item which currently has that Jane@ Address as you can't have duplicate email addresses. Once you've removed that from whatever has it, give 365 an hour to update and then attempt to add the Distribution Group.
Dave
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Yes I would use a Distribution Group for this. Assign the Address to the DG and then add in the external contact and other Addresses as members.