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Office 365 couldn't verify account
I have an issue with office 365. Today, I had 2 users with the "Couldn't Verify Account" drop-down bar at the top of their screen. I have seen this before and simply closed all office windows and then went into the windows credential manager and removed all the Microsoft office entries then re-opened and entered their credentials. This would typically solve it and did for the first user I got with.
The second user is being difficult and the above process doesn't work. I had also done this, rebooted then attempted to re-enter credentials with no luck.
Any thoughts?
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The second user is being difficult and the above process doesn't work. I had also done this, rebooted then attempted to re-enter credentials with no luck.
Any thoughts?
Microsoft OfficeMicrosoft 365Windows OS
Last Comment
Corcent
Is the account active and licensed in office365.com?
Check IE advanced options security to make sure tls 1.0,1.1,1.2 options are enabled.
do you get an error, possibly you have MFA on the account, it should open IE to confirm...
Check IE advanced options security to make sure tls 1.0,1.1,1.2 options are enabled.
do you get an error, possibly you have MFA on the account, it should open IE to confirm...
ASKER CERTIFIED SOLUTION
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Step 1: Run "C:\Program Files (x86)\Microsoft Office\Office16>cscript OSPP.VBS /dstatus"
The script will output the last 5 digits of your licenses
Step 2: Delete the activation cache: C:\Program Files (x86)\Microsoft Office\Office16>cscript OSPP.VBS /unpkey:"XXXXX"
Repeat this step with all your Office365 licenses.
Step 3: Delete the registry keys within this location: HKEY_CURRENT_USER\Software
Step 4: Start Office and try to activate your installation.