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Office 365 couldn't verify account

Last Modified: 2020-02-05
I have an issue with office 365. Today, I had 2 users with the "Couldn't Verify Account" drop-down bar at the top of their screen. I have seen this before and simply closed all office windows and then went into the windows credential manager and removed all the Microsoft office entries then re-opened and entered their credentials. This would typically solve it and did for the first user I got with.

The second user is being difficult and the above process doesn't work. I had also done this, rebooted then attempted to re-enter credentials with no luck.

Any thoughts?
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