I have an issue with office 365. Today, I had 2 users with the "Couldn't Verify Account" drop-down bar at the top of their screen. I have seen this before and simply closed all office windows and then went into the windows credential manager and removed all the Microsoft office entries then re-opened and entered their credentials. This would typically solve it and did for the first user I got with.
The second user is being difficult and the above process doesn't work. I had also done this, rebooted then attempted to re-enter credentials with no luck.
Any thoughts?
Step 1: Run "C:\Program Files (x86)\Microsoft Office\Office16>cscript OSPP.VBS /dstatus"
The script will output the last 5 digits of your licenses
Step 2: Delete the activation cache: C:\Program Files (x86)\Microsoft Office\Office16>cscript OSPP.VBS /unpkey:"XXXXX"
Repeat this step with all your Office365 licenses.
Step 3: Delete the registry keys within this location: HKEY_CURRENT_USER\Software
Step 4: Start Office and try to activate your installation.