Newly Encountered Program Detection

My IT team installed the Trend Micro antivirus software couple of months ago. Since then, our in-house built .NET program that deployed via ClickOnce technology got this message prompting out every time we launch the program.

We know that this is relating to Trend Micro's feature of Newly Encountered Program Detection

Understanding Behavior Monitoring detections in OfficeScan
https://success.trendmicro.com/solution/1121152-behavior-monitoring-detections-officescan#collapse4

But how can we bypass this configuration so that the prompt of Newly Encountered Program Detection can be disabled for our in-house built .NET program?

We tried to include the installation path of .NET program (such as C:\Users\xxxxxx\AppData\Local\Apps\2.0) into the Trend Micro's Exclude List in local machine, but it doesn't help and the message is still keep prompting.

Any help is greatly appreciated, thanks.

SoftwareAnti-Virus Apps* trend micro.NET ProgrammingSecurity

Last Comment

Ryan Chong

8/22/2022 - Mon

Zaheer Iqbal

2/4/2020

Please follow the guidance below;

http://docs.trendmicro.com/en-us/enterprise/trend-micro-apex-central-2019-widget-and-policy-management-guide/officescan-agent-pol/behavior-monitoring-_001/behav_monit_cnfg_thr.aspx

Zaheer Iqbal

2/4/2020

Sorry try this one

https://success.trendmicro.com/solution/1095359-configuring-approved-or-blocked-programs-in-officescan-10-6-behavior-monitoring

Ryan Chong

2/4/2020

ASKER

Hi,

How to login or access to OfficeScan management console ? Is it a web-based URL or a program? I did a search on my local laptop but didn't find any related program.

This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.

rwheeler23

Zaheer Iqbal

2/5/2020

Do you have a server team that look after your antivirus application back-end server ?

I guess you have logged an incident in your in house IT Team.

Ryan Chong

2/9/2020

ASKER

Thanks for your inputs

I will verify with my infra team colleagues soon and get back to you.

ASKER CERTIFIED SOLUTION

Ryan Chong

2/11/2020

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