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Ryan ChongFlag for Singapore

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Newly Encountered Program Detection

My IT team installed the Trend Micro antivirus software couple of months ago. Since then, our in-house built .NET program that deployed via ClickOnce technology got this message prompting out every time we launch the program.

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We know that this is relating to Trend Micro's feature of Newly Encountered Program Detection

Understanding Behavior Monitoring detections in OfficeScan

But how can we bypass this configuration so that the prompt of Newly Encountered Program Detection can be disabled for our in-house built .NET program?

We tried to include the installation path of .NET program (such as C:\Users\xxxxxx\AppData\Local\Apps\2.0) into the Trend Micro's Exclude List in local machine, but it doesn't help and the message is still keep prompting.

Any help is greatly appreciated, thanks.
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Zaheer Iqbal
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How to login or access to OfficeScan management console ? Is it a web-based URL or a program? I did a search on my local laptop but didn't find any related program.

Do you have a server team that look after your antivirus application back-end server ?

I guess you have logged an incident in your in house IT Team.

Thanks for your inputs

I will verify with my infra team colleagues soon and get back to you.
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Ryan Chong
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