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troubleshooting Question

Newly Encountered Program Detection

Ryan Chong asked on 2/4/2020

Software Security Anti-Virus Apps .NET Programming * trend micro

6 Comments1 Solution335 ViewsLast Modified: 2/11/2020

My IT team installed the Trend Micro antivirus software couple of months ago. Since then, our in-house built .NET program that deployed via ClickOnce technology got this message prompting out every time we launch the program.

We know that this is relating to Trend Micro's feature of Newly Encountered Program Detection

Understanding Behavior Monitoring detections in OfficeScan
https://success.trendmicro.com/solution/1121152-behavior-monitoring-detections-officescan#collapse4

But how can we bypass this configuration so that the prompt of Newly Encountered Program Detection can be disabled for our in-house built .NET program?

We tried to include the installation path of .NET program (such as C:\Users\xxxxxx\AppData\Local\Apps\2.0) into the Trend Micro's Exclude List in local machine, but it doesn't help and the message is still keep prompting.

Any help is greatly appreciated, thanks.

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Ryan Chong

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