Link to home
Start Free TrialLog in
Avatar of Ryan Chong
Ryan ChongFlag for Singapore

asked on

Newly Encountered Program Detection

My IT team installed the Trend Micro antivirus software couple of months ago. Since then, our in-house built .NET program that deployed via ClickOnce technology got this message prompting out every time we launch the program.

User generated image
We know that this is relating to Trend Micro's feature of Newly Encountered Program Detection

Understanding Behavior Monitoring detections in OfficeScan
https://success.trendmicro.com/solution/1121152-behavior-monitoring-detections-officescan#collapse4

But how can we bypass this configuration so that the prompt of Newly Encountered Program Detection can be disabled for our in-house built .NET program?

We tried to include the installation path of .NET program (such as C:\Users\xxxxxx\AppData\Local\Apps\2.0) into the Trend Micro's Exclude List in local machine, but it doesn't help and the message is still keep prompting.

Any help is greatly appreciated, thanks.
Avatar of Zaheer Iqbal
Zaheer Iqbal
Flag of United Kingdom of Great Britain and Northern Ireland image

Avatar of Ryan Chong

ASKER

Hi,

How to login or access to OfficeScan management console ? Is it a web-based URL or a program? I did a search on my local laptop but didn't find any related program.

Do you have a server team that look after your antivirus application back-end server ?

I guess you have logged an incident in your in house IT Team.

Thanks for your inputs

I will verify with my infra team colleagues soon and get back to you.
ASKER CERTIFIED SOLUTION
Avatar of Ryan Chong
Ryan Chong
Flag of Singapore image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial