Avatar of Ian Price
Ian Price
Flag for United Kingdom of Great Britain and Northern Ireland asked on

Problem with IMAP via GoDaddy - Email disappearing.

•      User 1 sent an email to a client 3rd Feb at 10:16am and copied her colleague in
•      User 1 then went to retrieve the email from sent to file in the client folder she has set up
•      Email is not in sent folder
•      Email is not in trash
•      When User 1 searches for the email on her outlook or in Go Daddy it is not there anywhere

Also go an issue with emails not moving to folder

Any advice or guidance would be great

Ian
Outlook* IMAP

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Last Comment
David Favor

8/22/2022 - Mon
David Favor

The only way to make a clear determination is to review your IMAP server logs (likely Dovecot) from the time period in question.

If your IMAP server is setup to log sufficient verbosity, a simple log review will explain what happened.
Ian Price

ASKER
Hi David,

Excuse my ignorance
Dovecot is software?

IMAP is gmail where would I find the logs?

Ian
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David Favor

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