IT Admin

Damian Gardner

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Are your retired CEO using Office 365 Exchange Online?<br />
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If yes, try to reset account in Outlook for iOS.<br />
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<a href="https://filedb.experts-exchange.com/incoming/2020/02_w06/1443072/7AC231F5-6C62-4890-ADF7-2F0A59DF12DB.png" target="_blank" title="Reset accont (71 KB)"><img alt="Reset accont" class="file-block lazyload" style="max-width: 640px;" data-src="https://filedb.experts-exchange.com/incoming/2020/02_w06/1443072/7AC231F5-6C62-4890-ADF7-2F0A59DF12DB.png" /></a><br />
Settings -&gt; click the account under Email accounts -&gt; Scroll to the bottom and click Reset Account button <br />
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If no, you can try to share the word attachment to File app (“Save to Files” icon) and there is a print button there.<br />
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<a href="https://filedb.experts-exchange.com/incoming/2020/02_w06/1442960/7DF73F14-F61D-424A-B717-ECAD8143C412.png" target="_blank" title="Save to Files (103 KB)"><img alt="Save to Files" class="file-block lazyload" style="max-width: 640px;" data-src="https://filedb.experts-exchange.com/incoming/2020/02_w06/1442960/7DF73F14-F61D-424A-B717-ECAD8143C412.png" /></a><br />
<a href="https://appletoolbox.com/how-to-print-from-your-iphone-in-ios-13/" rel="ugc">https://appletoolbox.com/how-to-print-from-your-iphone-in-ios-13/</a>
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7AC231F5-6C62-4890-ADF7-2F0A59DF12DB.png

7DF73F14-F61D-424A-B717-ECAD8143C412.png

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Thanks for your help guys.<br />
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Masq - he is using whatever is built in to the IPad - he is using the Exchange Online account to open his email, and then when he goes to open the Word attachement, it opens up in a native Word app I believe. &nbsp;Since it is an IPad, I can only watch on his screen remotely, through a broadcase Teamviewer session. &nbsp;When I see him open the attachment, he just sees the &quot;Done&quot; on left side, and the share icon on the right top side. &nbsp;I'll have him try your suggestion and will let you know what happens. &nbsp;thanks!<br />
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Jackie - he is using an Exchange Online (thru Office 365 account), so yes we could try resetting the account. &nbsp;Thank you for that, and standby.<br />
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Thank you!
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sorry guys - totally forgot to come back on this one. &nbsp;i believe it was Masq's suggestion that worked, but i'm awarding you both points.&nbsp; thank you!
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Hello - we have a retired CEO who insists on using an IPAD Pro (2018) for accessing company email and we're at a loss when it doesn't work right or has glitches. &nbsp;His current issue is when he uses Outlook for Ipad to open up a Word attachment, and then he wants to print it, he does not see a print option - just a &quot;Done&quot; on the left, and a Share icon on the right. &nbsp;so when he clicks the share icon, it closes the app and takes him to his Home screen. &nbsp;This seems like a glitch to me. &nbsp;I checked his IOS level and he is on 13.1.3 I believe, which I think is up to date. &nbsp;Anyone know what is going on? &nbsp;<br />
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Thanks,<br />
Damian
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Hello - we have a retired CEO who insists on using an IPAD Pro (2018) for accessing company email and we're at a loss when it doesn't work right or has glitches.  His current issue is when he uses Outlook for Ipad to open up a Word attachment, and then he wants to print it, he does not see a print option - just a "Done" on the left, and a Share icon on the right.  so when he clicks the share icon, it closes the app and takes him to his Home screen.  This seems like a glitch to me.  I checked his IOS level and he is on 13.1.3 I believe, which I think is up to date.  Anyone know what is going on?  

Thanks,
Damian

Outlook for Ipan does not offer print function for a Word attachement on IPAD Pro

iPad is an iOS-based line of tablet computers built around the device's multi-touch screen, including a virtual keyboard. The iPad includes built-in Wi-Fi and cellular connectivity on select models. An iPad can shoot video, take photos, play music, and perform Internet functions such as web-browsing and emailing. Other functions – games, reference, GPS navigation, social networking, etc. – can be enabled by downloading and installing apps.

iPad

Programs written for the Apple operating systems are distinguished from software created for other operating systems in that it must be approved by Apple for use on its devices, whether it is from Apple (Final Cut, iWork, Keynote, Logic Pro and GarageBand are popular titles), or is a third party application from Parallels, Nuance, Microsoft and Amazon, among many others.

Apple Software

Apple's early computers ran on a variety of operating systems, including a Pascal version and one based on CP/M, before releasing its ProDOS with the advent of its 16-bit computer. With the release of the Lisa, which had its own OS, Apple and computing entered the graphical age; it was followed by the Macintosh, which offered a series of "System" operating systems. Other Mac operating systems included PowerPC until Apple acquired NeXT and folded it into the Mac OS. Current operating systems for Apple devices are Mac OS-X and iOS.