We help IT Professionals succeed at work.

Cannot open or repair Office 2010...

gromack
gromack asked
on
Got a laptop, running Office 2010 & Win 10 Pro & office just stopped working one day.
I've tried the repair option from add/remove programs & that just cloises with no messages.
Went back & DL'd the installed from MS site & have tried running from there & it stops, but puts up the message in the attached pic.
I've tried running as administrator, tried running after booting in safe mode, but never get any where.
I've tried renaming a help folder, deleting prefetch, etc, etc.
Other than taking a hammer to it, what's my next option?
Yes, I know Office 2010 is about at it's end of life, trying to convince user to go with the latest & greatest, to no avail!error message
Comment
Watch Question

William FulksIT Services Analyst

Commented:
Login as admin, open a command prompt, and run "sfc /scannow" and let it finish. Sounds almost like you got some corrupted files in there.

It wouldn't hurt to do a full virus/malware scan, too. Maybe get Malwarebytes and run.

Author

Commented:
windows resource protection did not find any integrity violations.
malwarebytes, here we come!

Commented:
have you tried to do a memory check, and a hard disk scan? Maybe the problem is in your hw
Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
Sometimes we have trouble installing MS Office so we have to remove MS Office from a computer, delete all leftover files and folders from C:\ProgramFiles and registry, install MS Office back and then it works.

Also, have you tried to download an offline installer?

Author

Commented:
MB scan picked up 79 threats, deleted them all.
scanning HD showed no errors.
Haven’t tried memory check - can you recommend a good one?
after trying these, I’m getting same results.
Are there any offline Uninstaller or repair tools out there?
Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
You can use MS Office removal tool.
https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US
Go to a section "Completely uninstall Office with the uninstall support tool" download the tool and run it. Then reboot and install MS Office again.
William FulksIT Services Analyst

Commented:
What were the 79 threats? Could be you had something that has compromised your system. Perhaps reinstalling Windows is in order.

Author

Commented:
hello there: I found that earlier this morning & it has been running close to 1.5 hours at this point - should it take that long?!?
William: I could post the list, if interested. as far as reinstalling everything on this laptop, I think I’d rather get a kick in the nuts from Tom Dempsey!

Author

Commented:
After 3+ hours (& being under the assumption that I'[d found another tool to remove the software) I cancelled it.
When starting the MS removal tool, the message in the attached pic showed up. Hitting retry kept bringing same message back, if I chose cancel, it asks me am I sure, then get the progress bar going backwards & it looks like its back to running...
How long should/could this take?error messsage

Author

Commented:
Looking in that location referenced in my last post, there's an SIWW cab file, but no SIWW2 one.
What if I installed on another computer & copied that file to this one?
May be clutching at straws here, but reinstalling is not really an optiopn, as thyis was originally a Win 7 or 8 machine, that got the free update to 10. That & all the other garbage software on it...
Commented:
I had another older laptop with Office 2010 on it. Copied that file, SIWW2, to the problem computer, ran the installer & the repair option worked.