asked on Re-activating Office 2013
After upgrading to from Windows 7 to 10, MS Office Home and Small needs to reactivated. We have the install activation code from the plastic card that came with it. I have tried the registry editor to look for it, the identities list is empty. Any help would be appreciated. Thank you.
Microsoft OfficeWindows OSWindows 7Windows 10Productivity Apps
Last Comment
trainer_arw
ASKER
Kimputer, so the long and shot of it, I have no recourse. Thank you.
ASKER CERTIFIED SOLUTION
Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
You need to login to https://account.microsoft.com/services/ with your Microsoft account which you have linked your purchase of MS Office Home and Small Business 2013.
Starting from Office 2013, you need to link your purchase to a Microsoft Account.
Starting from Office 2013, you need to link your purchase to a Microsoft Account.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
ASKER
That is the problem, no one can remember the account used to activate it.
That is the problem, no one can remember the account used to activate it.
You cannot change the link for the purchase to another Microsoft Account and you need to find out who did the initial setup as activation code from the plastic card is only being used for the initial setup. You need to re-download or locate the click-to-run installer or the standalone installer (an .img file) which is unique for your activation code. This procedure is designed to fight against software piracy.
We have encountered this kind of activation problem for Office 2013 or 2016 and the problem is not exclusive for Windows10 upgrade. Luckily, we have documented the Microsoft account linked to each initial setup.
ASKER
I will be working on this again on Monday - in the mean time thank you.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Starting from Office 2013, you need to link your purchase to a Microsoft Account.
I think it started with Office 2016
I've installed Office 2013 on 23 PC's using just a Key and no Microsoft Account with no problem. However if it was later (or during install) associated with a Microsoft Account, that will need to be used.
https://www.technibble.com/forums/threads/finding-ms-account-tied-to-existing-office-2013-install.62032/
Maybe have a look of the link above will give you a clue.
Unless your office 2013 is of volume licence, you need to go to https://setup.office.com/ and sign in with your Microsoft account and input the product key before you can get Office 2013 installed and activated for the first time.
Of course, when someone else has done the sign in and get a standalone installer or click-to-run installer for you, you only need to input the product key.
Maybe have a look of the link above will give you a clue.
Unless your office 2013 is of volume licence, you need to go to https://setup.office.com/ and sign in with your Microsoft account and input the product key before you can get Office 2013 installed and activated for the first time.
Of course, when someone else has done the sign in and get a standalone installer or click-to-run installer for you, you only need to input the product key.
Any update?
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
ASKER
we ended up purchasing MS 2019 Home and Small Business licenses - thank you everything that provide solutions
The problem with online activation is that most people sign up once with MS, and then forget about it.
You may even find the correct MS account you used before, but if you didn't actively used it before, the account has been deactivated, and your Office license is now gone forever.