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trainer_arw
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Re-activating Office 2013

After upgrading to from Windows 7 to 10, MS Office Home and Small needs to reactivated. We have the install activation code from the plastic card that came with it. I have tried the registry editor to look for it, the identities list is empty. Any help would be appreciated. Thank you.
Microsoft OfficeWindows OSWindows 7Windows 10Productivity Apps

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trainer_arw

8/22/2022 - Mon
Kimputer

The problem with online activation is that most people sign up once with MS, and then forget about it.

You may even find the correct MS account you used before, but if you didn't actively used it before, the account has been deactivated, and your Office license is now gone forever.

trainer_arw

ASKER
Kimputer, so the long and shot of it, I  have no recourse. Thank you.
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Jackie Man

You need to login to https://account.microsoft.com/services/ with your Microsoft account which you have linked your purchase of MS Office Home and Small Business 2013.

Starting from Office 2013, you need to link your purchase to a Microsoft Account.
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James Murphy
trainer_arw

ASKER
That is the problem, no one can remember the account used to activate it.
Jackie Man

That is the problem, no one can remember the account used to activate it.

You cannot change the link for the purchase to another Microsoft Account and you need to find out who did the initial setup as activation code from the plastic card is only being used for the initial setup. You need to re-download or locate the click-to-run installer or the standalone installer (an .img file) which is unique for your activation code. This procedure is designed to fight against software piracy.

We have encountered this kind of activation problem for Office 2013 or 2016 and the problem is not exclusive for Windows10 upgrade. Luckily, we have documented the Microsoft account linked to each initial setup.
trainer_arw

ASKER
I will be working on this again on Monday - in the mean time thank you.
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kenfcamp

Starting from Office 2013, you need to link your purchase to a Microsoft Account.

I think it started with Office 2016

I've installed Office 2013 on 23 PC's using just a Key and no Microsoft Account with no problem. However if it was later (or during install) associated with a Microsoft Account, that will need to be used.
Jackie Man

https://www.technibble.com/forums/threads/finding-ms-account-tied-to-existing-office-2013-install.62032/

Maybe have a look of the link above will give you a clue.

Unless your office 2013 is of volume licence, you need to go to https://setup.office.com/ and sign in with your Microsoft account and input the product key before you can get Office 2013 installed and activated for the first time.

Of course, when someone else has done the sign in and get a standalone installer or click-to-run installer for you, you only need to input the product key.
Jackie Man

Any update?
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William Peck
trainer_arw

ASKER
we ended up purchasing MS 2019 Home and Small Business licenses - thank you everything that provide solutions