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Google Sheet > Could not open file. Try refreshing the page.

xchiazyx
xchiazyx asked
on
Hi Expert,

I have a shared google sheet and I am getting "Could not open file. Try refreshing the page" can I check does anyone know how to resolve this issue?

I have tried on IE Edge and different laptop still the same, it seems like the google sheet is damage or just too big that caused the it?

Appreciate it if anyone can assist me.

Thanks!
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Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
Check if your file meets the requirements.

Google file size limitations
Documents - up to 50 MB.
Spreadsheets - up to 5 million cells or 18,278 columns
Presentations - up to 100 MB
Other files - up to 5 TB

Supported file types
Archive files (.ZIP, .RAR, tar, gzip)
Audio formats (MP3, MPEG, WAV, .ogg, .opus)
Image files (.JPEG, .PNG, .GIF, .BMP, .TIFF, .SVG)
Markup/Code (.CSS, .HTML, .PHP, .C, .CPP, .H, .HPP, .JS, .java, .py)
Text files (.TXT)
Video files (WebM, .MPEG4, .3GPP, .MOV, .AVI, .MPEGPS, .WMV, .FLV, .ogg)
Autodesk AutoCad (.DXF)
Illustrator (.AI)
Photoshop (.PSD)
Portable Document Format (.PDF)
PostScript (.EPS, .PS)
Scalable Vector Graphics (.SVG)
Tagged Image File Format (.TIFF) - best with RGB .TIFF images
TrueType (.TTF)
Excel (.XLS and .XLSX)
PowerPoint (.PPT and .PPTX)
Word (.DOC and .DOCX)
XML Paper Specification (.XPS)
Password-protected Microsoft Office files
Editor files (.key, .numbers)
Martin NguyenMember Experience manager
Distinguished Expert 2018

Commented:

Was this a file that was imported into Google Sheets? 


When were you or a colleague last able to open the file?

Author

Commented:
Hi All,

Able to preview unable to open and all under Google file size limitations, it was excel imported to google sheets.

Thanks!
Hello ThereSystem Administrator
Distinguished Expert 2018

Commented:
Able to preview unable to open and all under Google file size limitations
Not sure how to understand it...
Commented:
Issue escalate up, thanks for the kind support!