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Quick Access-wrong location for Desktop and Downloads

I have a problem in File Explorer(FE). All the folders with the exception of Desktop and Downloads, All show the correct location except these 2 folders. When I right click on Music or Videos folder in FE for example and go to location it has D:\ which is what I expect it to show. If I open the music folder or the video and right click on that file and go to properties it will  show the following location.D:\Music\the name of that file XXCCDD. Which is correct once again. The problem occurs when I right click on an item inside the the Desktop folder{in this case it is the EE-Security folder} and go to the general tab-then location what shows up is this D:\quickaccess\EE-Security. Which is not correct because the EE folder is located on my Desktop. Desktop therefor should be in location name instead of Quick Access. Similarly, When I right click on a folder in this case it is {Drug Info-CE Slides}inside the Downloads folder under general tab-the location states-D:\quick access once again instead of -D:\Downloads\Drug Info-CE Slides.
This has never been like this . I am not sure what has happened here? See screen capture. Please help me with correcting the location.
Thank you,
Basem Khawaja

Quick Access-wrong location for Desktop and Downloads
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Distinguished Expert 2019

Commented:

how did those items get onto your desktop? did you drag it from file explorer to the desktop? 

Basem KhawajaClinical Pharmacist

Author

Commented:
What are you referring to ? The EE-Security is a folder that I created my self and have it placed on my Desktop along with other folders.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Author of the Year 2019
Distinguished Expert 2018

Commented:
Hi Basem,

I'm not sure I fully understand your question but I "suspect" the confusion being caused here has to do with the rather unorthodox way that I saw Windows had been configured by Geek Squad techs during a prior question I helped you with while I was connected with you remotely.

Let's see if we can't get to the bottom of why properties are showing the way they are by doing a little investigation.

Please open up a command prompt.

Press Windows + R and type CMD then click OK

In the command prompt window, type the following bolded commands, hitting your <Enter> key after each line as shown.

D: <Enter>

cd \ <Enter>

cls <Enter>

dir <Enter>

Now highlight and copy the output of the last dir command and paste it into your next comment here so that I can take a look at it.  We'll probably need to drill down deeper after that, but I need to see the output of the above first.

Note that to copy from a command window, you just highlight all text in the command window by holding down your left mouse button and dragging the cursor over the text, then once the text has been highlighted, press Ctrl-C to put a copy of the highlighted text into Windows clipboard. You can then use Ctrl-V to paste it here.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew
Sorry about any confusion. What i am trying to say is that when I click on a file inside any of the folders in file explorer it will show the correct path with the exception of Downloads and Desktop folder they don't, instead they show quick access instead of the name of the perspective folder-Downloads or Desktop.
This is the correct path of location -Music folder:D:Music\Bee Gees Album\Staying alive.

When looking at an item inside the Downloads folder the location does not show up in the same proper fashion. Meaning it should state Downloads NOT quick access. Downloads should be listed instead of Quick Access in Location.
Finally, Take a look at any Desktop folder.The location once again it states is quick access NOT desktop. This applies to all Desktop folders.
See screen captures. Let me perform what you asked me and I will get back to you. Thank you Andrew.

Music Correct Location.jpg
Desktop folder shows quick access instead of Desktop in location.jpg
Downloads should be listed instead of Quick Access in Location.jpg
Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew
Cancer Facts is located in the Downloads folder.

IMZ-APHA is located in the Desktop folder.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Author of the Year 2019
Distinguished Expert 2018

Commented:
Thanks Basem, those screenshots help, but I'm still confident that the properties information you are getting are actually correct and will explain that once I've confirmed my suspicions. I'll need you to perform the troubleshooting steps I've listed in my previous comment to be able do that.
Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew
I am not sure if I did what you asked correctly.


Directory
Distinguished Expert 2019

Commented:

it could be that you have changed the location of downloads to point to d:\quick access

from a command prompt type dir d:\ you probably don't have a 'downloads' folder but a 'quick access' folder

windows is confusing you since it has associated the downloads with quick access in explorer


 


Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew

but I'm still confident that the properties information you are getting are actually correct.

Please don't say that. That will really annoy me to see the different location path on these 2 specific folders while the rest is showing up properly like the Music folder.

Thank you Andrew.
Basem KhawajaClinical Pharmacist

Author

Commented:
David

I don't think so. The idiots at Geek Squad might have done that.
Basem KhawajaClinical Pharmacist

Author

Commented:
What is the solution then David?
Distinguished Expert 2019

Commented:

ok just saw your directory you don't have a downloads folder in reality


Basem KhawajaClinical Pharmacist

Author

Commented:
David

What can be done?
Distinguished Expert 2019

Commented:

right click on downloads select properties, location now you will see which one it is pointing to

I would first create a folder downloads on drive d: using command prompt

d:

md downloads

now change the location to d:\downloads  in the properties

and say yes move the files

Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Author of the Year 2019
Distinguished Expert 2018

Commented:
I am not sure if I did what you asked correctly.

Yep, that's exactly what I was after - a snapshot of the command window is fine and has confirmed my suspicions of what's going on here.

Please don't say that. That will really annoy me to see the different location path on these 2 specific folders while the rest is showing up properly like the Music folder.

You can thank the Geek Squad techs for that annoyance, unfortunately, because of the way they've configured Windows for you. There is nothing technically wrong with the type of configuration they did, however, such a configuration will confuse most non-technical users so it is not an ideal configuration for you in my opinion as you will run into problems when trying to get help - just as you have here.

I recall mentioning that to you during our live chat when I was connected to you remotely and told you it was only a matter of time until you ran into problems with that configuration, and here's the first problem you've stuck already. Bear with me while I draft the explanation in a way I hope you'll be able to follow and I'll post again shortly.
Distinguished Expert 2019

Commented:

Video of changing location  this is how to change the location to what you want

Distinguished Expert 2019

Commented:
IT Professional | Freelance Journalist | Looking for Opportunities
Author of the Year 2019
Distinguished Expert 2018
Commented:
Basem,

On a normal and vanilla Windows 10 installation, your user profile will have the following directory structure. Assuming your user profile is named Basem, what a normal Windows 10 profile system folder should look like is as follows;

(Ignoring any folders you yourself created for now)

C:\Users\Basem\
   C:\Users\Basem\Appdata
   C:\Users\Basem\Contacts
   C:\Users\Basem\Desktop  << Missing in your snapshot
   C:\Users\Basem\Documents
   C:\Users\Basem\Downloads  << Missing in your snapshot
   C:\Users\Basem\Links
   C:\Users\Basem\Music
   C:\Users\Basem\Videos

Why are they missing? Partly, because you do not have a standard user profile configuration. Your "C:\Users\Basem" profile path has been configured to just point to "D:\"

The only reason you're not seeing "Appdata" in your snapshot is because it's a hidden folder by default. To see hidden files and folders would require more switches to be passed to the dir command.

Now, the fact that the Desktop and Downloads folders are missing in your snapshot is a result of your Windows configuration. Why they're missing from the list you posted can be a result of a number of factors, depending on the system changes made by the Geek Squad techs.

So, the reason you are not seeing "Desktop" in the location path as per your screenshots is that there is no actual "Desktop" system folder there to show up where it should be.

Further, the "SoftwareDistribution" system folder (which relates to Windows Updates) is also in the wrong place when compared to 99.9% of other Windows 10 installations. As are the "WpSystem" and "WUDowloadCache" folders. They should not be where they are but in another location.

So - unless your copy of Windows 10 is reverted back to a standard installation structure, you will continually strike such anomalies that don't make sense, just as the Location Properties in your screenshots don't make sense to you. The Properties snapshots are showing correct - what is not correct is the configuration of Windows System Folders and that's what is causing you confusion.

Does that make sense to you?

In short, there is nothing wrong with your computer here. What is wrong is the skewed configuration of Windows 10 itself.

Regards, Andrew
Distinguished Expert 2019

Commented:

Ignore the previous videos https://drive.google.com/open?id=1YeFJYNYZtClUXiY5Ko-9BMEhZc3UxNHZ shows it better

Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew
So are you saying that there is nothing you can do to help fix my problem? Please help me or at least tell me what to ask tech support of Geek Squad on the phone what needs to be done?
Thank you,
Basem Khawaja
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Author of the Year 2019
Distinguished Expert 2018

Commented:
Basem,

Just further to my last, I would again "strongly recommend" that you get some help (preferably not Geek Squad but even they shouldn't be able to balls up a normal Windows 10 installation) to reconfigure your computer to have a "normal" Windows 10 installation structure.

Until that is done, you will constantly run into problems with things not making sense when viewing certain self-help articles on the web, or when asking for help here or other places.

Even though I know what is going on from the benefit of having seen your system structure remotely, a lot of the way your system has been configured is in fact, incorrect, and confuses even me.

If I were you, I'd be either asking Geek Squad for a refund for the work they did or to revert Windows to a normal installation for you at no cost.

The way they have utilized the space on your D: drive is crazy in my view. All they needed to do is physically swap the C and D drives around in your machine and restore Windows back to the (now larger) C drive and thus change your smaller C drive to be the D drive as additional storage space.

Why on earth they opted to change your computer's configuration in the way they did makes absolutely no sense to me.

Regards, Andrew
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Author of the Year 2019
Distinguished Expert 2018

Commented:
So are you saying that there is nothing you can do to help fix my problem? Please help me or at least tell me what to ask tech support of Geek Squad on the phone what needs to be done?

Yes, unfortunately, that's exactly what I'm saying Basem because there is actually no physical problem there to fix.

A complete format and reinstallation of Windows, data, and programs is probably your quickest way of fixing this (and many other) problems you will strike if Windows is left the way it is.

Sorry, I know that's not what you want to hear, but it's the truth. You are welcome to print out this entire question and present it to Geek Squad if that will help your cause. I'll stand by every word I've said and the conclusions I've made.

They are also welcome to create an account for themselves and log in to Experts Exchange if they need to ask additional questions about how to "properly" help you.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew

I guess that's a big shock for me! I never thought this moment would come . You always came through with the best solution. What you suggested will put me way behind on productivity and be without my computer for few days something that I can not afford to be without. Am I understanding you correctly with you suggested . Is it the same as reformatting everything and putting it back again just like buying a new computer. I hate myself. it's all my fault. I was just trying to save space on the C Drive and use the 2 TB D Drive for as much as I can. That's why I had asked them to transfer things to D drive from C drive.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Author of the Year 2019
Distinguished Expert 2018

Commented:
Basem,

What you suggested will put me way behind on productivity and be without my computer for few days something that I can not afford to be without.

It doesn't have to be that way, providing that the Geek Squad techs kept a log of what they did. If they did, then the tech who created such a convoluted configuration should be able to reverse it without having to reformat. That said, I (personally) certainly wouldn't try to "fix" a configuration such as what you have, without the benefit of access to a detailed log of *exactly* what had been changed.

Am I understanding you correctly with you suggested . Is it the same as reformatting everything and putting it back again just like buying a new computer.

Without details of exactly what has been changed, that's the only way that I'd repair this type of problem. Trying to work out every registry and system change that has been made without a detailed log of changes would, I suspect, take even more time than formatting and reinstalling everything.

I hate myself. it's all my fault. I was just trying to save space on the C Drive and use the 2 TB D Drive for as much as I can. That's why I had asked them to transfer things to D drive from C drive.

It's not really your fault in my view. It's more the convoluted way they chose to configure your system in order to satisfy your request. Makes no sense and is wrong on many levels so far as I'm concerned.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Thank you gentlemen. Just a side note Andrew, Those idiots do not keep any log of any work done. Go figure!
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Author of the Year 2019
Distinguished Expert 2018
Commented:
No worries Basem.

I would still, however, highly recommend you have Windows 10 reinstalled into a normal configuration so that help files on the web to do with User Profile structure will make sense. Until you do, it will only be a matter of time before you strike another similar situation which will not make sense.

Best regards, Andrew