Link to home
Create AccountLog in
Avatar of yballan
yballanFlag for United States of America

asked on

cannot install DOT4 usb driver

Dear Experts.

My client uses HP Laserjet 4250 with his accounting software, which requires DOT4 USB driver.  I have been able to install this printer and print from other programs, however, I need to be able to add addtional driver for the accounting software to print.
I was able to do this once by downloading DOT4x64 USB universal driver from HP, and get it going.  However, I had to re-image the PC because of malware, and now the same file, Dot4x64.msi will not run.  I tried to run it on my PC, and it runs fine.  I disabled McAfee, and still cannot run.
My PC and his PC are both Windows 10 Pro, 64-bit machines.  Is there a way to force a driver without running Dot4x64.msi?  I do see the USB designated for Laserjet 4250 in the device manager, but cannot update the driver.

Please help.
Avatar of ☠ MASQ ☠
☠ MASQ ☠

So this won't run on the PC?
http://ftp.hp.com/pub/softlib/software13/COL44939/fp-148007-1/Dot4x64.msi

Do you see an Event Code describing why it fails?
Avatar of yballan

ASKER

Hello, MASQ, thank you for a quick reply.

No, not on his.  It runs on mine.
It launches, then disappears.  He is local Admin as well as Domain Admin.
I disabled McAfee, there is really nothing else running, and it was just re-imaged with Lenovo USB recovery media, so it is very clean.
That is what is very strange about it.
If I knew what are the drivers files this msi is installing, I would just copy them from my PC and do a manual Add Printer, but I can't figure it out.
ASKER CERTIFIED SOLUTION
Avatar of ☠ MASQ ☠
☠ MASQ ☠

Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Avatar of yballan

ASKER

Exactly what I needed to know, thank you very much!