troubleshooting Question

cannot install DOT4 usb driver

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yballanFlag for United States of America asked on
Printers and ScannersInstallation* USB* Driver* dot4
4 Comments1 Solution283 ViewsLast Modified:
Dear Experts.

My client uses HP Laserjet 4250 with his accounting software, which requires DOT4 USB driver.  I have been able to install this printer and print from other programs, however, I need to be able to add addtional driver for the accounting software to print.
I was able to do this once by downloading DOT4x64 USB universal driver from HP, and get it going.  However, I had to re-image the PC because of malware, and now the same file, Dot4x64.msi will not run.  I tried to run it on my PC, and it runs fine.  I disabled McAfee, and still cannot run.
My PC and his PC are both Windows 10 Pro, 64-bit machines.  Is there a way to force a driver without running Dot4x64.msi?  I do see the USB designated for Laserjet 4250 in the device manager, but cannot update the driver.

Please help.
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