troubleshooting Question

Unable to connect to Windows 10 Build 18363 with Remote Desktop

Avatar of Christian Palacios
Christian PalaciosFlag for Canada asked on
Windows OSRemote AccessVirtualizationWindows 10* RemoteDesktop
4 Comments1 Solution823 ViewsLast Modified:
Hi there,

We set up a VM with Windows 10 (build 18363) and for a couple of days it was working just fine and we could RDP to it.  Now whenever we try to RDP to it, we get instantly disconnected and we get an error that says "Because of a protocol error, this session will be disconnected.  Please try connecting to the remote computer again.".  We've restarted the VM and also checked all of the usual RDP settings (firewall, NLA, Users) and they all seem OK.  We even restarted the RDP service, but we cannot connect.  Any help would be greatly appreciated as we want to build a lot of VMs with this new Windows 10 version.

- Christian
Christian Palacios
Senior IT Systems Administrator

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