We help IT Professionals succeed at work.

Unable to connect to Windows 10 Build 18363 with Remote Desktop

Hi there,

We set up a VM with Windows 10 (build 18363) and for a couple of days it was working just fine and we could RDP to it.  Now whenever we try to RDP to it, we get instantly disconnected and we get an error that says "Because of a protocol error, this session will be disconnected.  Please try connecting to the remote computer again.".  We've restarted the VM and also checked all of the usual RDP settings (firewall, NLA, Users) and they all seem OK.  We even restarted the RDP service, but we cannot connect.  Any help would be greatly appreciated as we want to build a lot of VMs with this new Windows 10 version.

Thanks,
- Christian
Comment
Watch Question

You fail from any RDP Client? Does the Event Viewer report any errors/warnings on both RDP Server or Client?
Christian PalaciosSenior IT Systems Administrator

Author

Commented:
Yeah, we've tried from other Windows 10 workstations, plus Servers as well and from workstations on other subnets.  
The event viewer shows these:
"A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices."
"The device Microsoft Remote Display Adapter (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem".

Thanks,
-Christian
Christian PalaciosSenior IT Systems Administrator

Author

Commented:
Hi there,

I think I figured out the problem.  Since we have a VMware environment, we enabled 3D Support for this one VM since it's going to replace other VMs, which already have 3D Support enabled.  As a test, I disabled 3D Support and we can now RDP to the VM.  We don't know why 3D Support would cause RDP to stop working, but I have contacted VMware so I will work with them to figure out the issue.  I will be closing this question.

Thanks,
-Christian
Senior IT Systems Administrator
We enabled "3D Support" for this VM, which is hosted on VMware, but for some reason, "3D Support" is affecting RDP.  I have disabled it so we can RDP to it and created a support request with VMware to find a solution.