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Georgeidp
 asked on

lost password on apple computer

how to get password on apple when user forgot it?  cannot get past home logon screen.
Apple Hardware

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serialband

8/22/2022 - Mon
strivoli

Georgeidp

ASKER
all i get is the logon screen with a picture of the user.  I looked at that link.

thanks
Paul Sauvé

click on the picture of the user and select Account

on this page, select:
Account Settings ―> Login and password

you should now see tour logon name, if so click on Forgotten your Apple ID or password? and follow instructions.
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Walt Forbes
Georgeidp

ASKER
this does not work.   all we  have is the apple logon screen with space for password below picture.  i think their is only one user on this machine.
Paul Sauvé

i thought you meant your Apple passcode! are u saying that the user is locked out of his device? if so, you have to
Remove your passcode
If you backed up your device, you can restore your data and settings after restoring your device. If you never backed up your device before you forgot your passcode, you won't be able to save the data on your device.
ASKER CERTIFIED SOLUTION
serialband

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serialband

I should have added that if this is filevault encrypted, you actually will need that filevault recovery key.  Otherwise, you have to wipe the system and start over.
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