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strange text msg after I switched from Verizon to Comcast

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Last Modified: 2020-02-18
hi Techs. We just switched from Verizon to Comcast Mobile. a very strange thing happened on my wife's phone right when we switch. she received a text from an unknown contact regarding my phone number. I'd like to ask if it's possible if Verizon was somehow hacked into my phone.

On another note.... our phones are running so much better than Comcast!  no glitches and weight faster.....
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A lack of information provides a lack of a decent solution.
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Commented:

And what did that text say?


Realistically it's probably the configuration texts you get for MMS and internet access etc

Jackie Man IT Manager
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Commented:
https://www.verizonwireless.com/support/port-out-faqs/

Need more information:-

1. Have the number been ported out now?

2. What kind of SIM card? Pre-paid or Post-paid?
Mark O'BrienDispatch Software Support and Server Administration

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Commented:
I tried to attach a screenshot, and EE wont allow it

Jackie: 1) got the text right when we ported the number over, 2) how do you tell?
Alex: What is that?
Jackie Man IT Manager
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Commented:
What is the content of the message?
Mark O'BrienDispatch Software Support and Server Administration

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Commented:
Im trying to upload the screenshot here.... but EE isnt letting me
Mark O'BrienDispatch Software Support and Server Administration

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Commented:
Screenshot_20200211-200421_Gallery--.jpg
Jackie Man IT Manager
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Commented:
https://community.verizonwireless.com/t5/My-Verizon/Why-is-a-group-message-received-showing-an-unknown-Mexico-City/td-p/1064050

Your text message gave me the clue.

Someone tried to send a group message via the Message+ app of Verizon. Message+ replace standard text messages for all subscriber of Verizon.

As you have ported out of Verizon, you will only the group message via a text message from an unknown sender who shows an area code of 588 (Mexico City) from Verizon.

You do not need to worry about the text message as it is not a hacking symptom.
Mark O'BrienDispatch Software Support and Server Administration

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Commented:
thank you Jackie. I'm sorry but I don't fully understand what you mean here. can you restate in another way? was I hacked?
Jackie Man IT Manager
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Commented:
No. Your phone will not be hacked via receiving a text message.

What happens?

Verizon has a proprietary messaging system called Message+ and all subscribers of Verizon can send and receive text messages using Message+ web app of Verizon using a computer without having access to their cell phones.

Besides, the subscribers can send group messages to friends via Message+. However, when a recipient is no longer on Verizon network, the access to Message+ will be removed and you will receive a text message instead like the one you have received.
Mark O'BrienDispatch Software Support and Server Administration

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Commented:
Ok, thank you for telling me that.  Is it just me or is that quite unprofessional and suspicious?
Jackie Man IT Manager
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Commented:
Is it just me or is that quite unprofessional and suspicious?

No.

Being suspicious is normal for users and it is common to raise questions if you do not know the answers.

Keep on learning for our brave new world of IT.
Mark O'BrienDispatch Software Support and Server Administration

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Commented:
I think a giant like Verizon could do much better
Jackie Man IT Manager
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Commented:
I think a giant like Verizon could do much better

Yes. But technology has restrictions when new technology (Internet messaging) and old technology (SMS messaging) are integrated.
Mark O'BrienDispatch Software Support and Server Administration

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Commented:
ah I see
Mark O'BrienDispatch Software Support and Server Administration

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Commented:
protocol issues....
Jackie Man IT Manager
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Commented:
protocol issues....

Yes


Please do me a favour to close this question as I think your puzzle has been solved.

Thanks!
Mark O'BrienDispatch Software Support and Server Administration

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Commented:
thank you techs