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Mouse won't open Parameter field in Crystal Reports

Crystal Reports XI Release 2 - I have several parameter fields in a report that have different values the end user can chose from. The report has worked for years. I upgraded the computer to Windows 10 and now when the user clicks on the parameter to see the entire list, the mouse doesn't do anything. The user can use the down arrow keys to toggle through the list. The fields are defined as String and the List of Values is Static.

The computer is a Lenovo ThinkCentre - Model #.10M7000QUS. Operating System is: Windows 10 Pro version 1803. This is specific to this model of computer, all other models are working fine. It's not a mouse issues, I've tried many and it's the same issue.Any suggestions?

Mike McCracken

Is this in the Crystal Reports designer?

Is this when answering the prompts when running the report?

mlmcc

sfrisk

ASKER

The user is generating it through a menu in Sage 500 software. Here's what the screen looks like:

When the user clicks on the "Enter DeleteShipDate:" field and the "Select "Company1", "Company2", or "Blind Shipment"" field, using the downarrow, nothing happens. The list doesn't appear.

Mike McCracken

Can you edit the report?

If so, does it work when run in the designer?
Can you look at the parameter definitions?

mlmcc

sfrisk

ASKER

I can edit the report and everyone else can run the report. The issue is just with that one computer and the inability to click on the down arrow on the parameter field to display what options are.

ASKER CERTIFIED SOLUTION

Mike McCracken

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sfrisk

ASKER

Mike - thanks fro the info. It was on two Lenovo computers of a certain model. There wasn't an updated driver for the Lenovo mouse. I ended up installing a Logitech mouse driver and it resolved the issue.