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Mouse won't open Parameter field in Crystal Reports

sfrisk
sfrisk asked
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Crystal Reports XI Release 2 - I have several parameter fields in a report that have different values the end user can chose from.  The report has worked for years. I upgraded the computer to Windows 10 and now when the user clicks on the parameter to see the entire list, the mouse doesn't do anything.  The user can use the down arrow keys to toggle through the list.  The fields are defined as String and the List of Values is Static.  

The computer is a Lenovo ThinkCentre - Model #.10M7000QUS.  Operating System is:   Windows 10 Pro version 1803.  This is specific to this model of computer, all other models are working fine.  It's not a mouse issues, I've tried many and it's the same issue.Any suggestions?
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Mike McCrackenSenior Consultant
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Commented:
Is this in the Crystal Reports designer?

Is this when answering the prompts when running the report?

mlmcc

Author

Commented:
The user is generating it through a menu in Sage 500 software.  Here's what the screen looks like:

report-issue.png
When the user clicks on the "Enter DeleteShipDate:" field and the "Select "Company1", "Company2", or "Blind Shipment"" field, using the downarrow, nothing happens.  The list doesn't appear.
Mike McCrackenSenior Consultant
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Most Valuable Expert 2011
Top Expert 2013

Commented:
Can you edit the report?

If so, does it work when run in the designer?
Can you look at the parameter definitions?

mlmcc

Author

Commented:
I can edit the report and everyone else can run the report.  The issue is just with that one computer and the inability to click on the down arrow on the parameter field to display what options are.
Senior Consultant
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Most Valuable Expert 2011
Top Expert 2013
Commented:
Do you other Lenovo computers of the same model?

Do all of them have the problem?
If so, there is probably something in their Windows or the bios that is causing the issue.

Is there an updated mouse driver available for it?

Have you tried uninstalling the mouse and reinstalling?

If this is the only machine with the issue, there is apparently something specific to the machine or even the user that is preventing it.

mlmcc

Author

Commented:
Mike - thanks fro the info.  It was on two Lenovo computers of a certain model.  There wasn't an updated driver for the Lenovo mouse.  I ended up installing a Logitech mouse driver and it resolved the issue.