Enter Password wrong once locks Domain Account in a Netscaler/Storefront/XenApp env.
We have a Netscaler in front of Storefront accessing a XenApp 6.5 backend. We recently forced users to start using Netscaler URL to access Citrix. They are currently finding that if they Login with Wrong Password just once, their domain account gets locked out and they just receive the pop up that circles over and over, cannot complete request. We are not using single sign-on as we have 3 domains users can authenticate with.
I have done some looking and it seems this is a common issue but not solved. Suggestions?
Thanks in advance. Not fun dealing with grumpy users... and don't blame them.